Dental Front Desk Coordinator — Patient Experience Champion

Godental365; Grafton (MA); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Generous compensation

Flexible health and vision insurance

401(K) retirement plan with matching

Generous paid time off

In-house dental program

Extra perks and fringe benefits

Job summary

Dental365, Theroux Dental Associates in North Grafton, MA, is seeking a Front Desk Coordinator to deliver concierge patient service, handle calls, manage appointments, and maintain patient records. Proficiency with Denticon and a positive, professional demeanor are essential.

You will join a supportive team with competitive pay and comprehensive benefits. This full-time role emphasizes accuracy, efficiency, and outstanding patient experience in a modern practice.

Qualifications

• 3+ years of dental experience required.
• Resume showing a stable employment history.
• Exceptional organizational skills to manage multiple tasks efficiently.
• Flexibility to adapt to varying schedules.
• Strong interpersonal communication skills.

Responsibilities

• Greet and welcome patients with concierge-level care.
• Answer phones promptly and respond to messages.
• Manage schedules; input and confirm patient appointments.
• Enter new patient records and update ledgers (Denticon).
• Collect co-payments and verify insurance eligibility (PPO/FFS).
• Respond to patient billing or financial inquiries and direct to appropriate departments.
• Assist with office duties as directed by the Practice Manager.

Skills

Interpersonal skills

Organizational skills

Communication

Multitasking

Education

3+ years dental experience

Tools

Denticon

Job description

Dental365, Theroux Dental Associates in North Grafton, MA, is seeking a Front Desk Coordinator to deliver concierge patient service, handle calls, manage appointments, and maintain patient records. Proficiency with Denticon and a positive, professional demeanor are essential.

You will join a supportive team with competitive pay and comprehensive benefits. This full-time role emphasizes accuracy, efficiency, and outstanding patient experience in a modern practice.