Front Desk Coordinator

Dental365; North Grafton (MA); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Generous Compensation

Flexible Health and Vision Insurance

401(K) Retirement Plan with Matching

Generous Paid-Time Off

Exclusive In-house Dental Program

Job summary

Dental365 in North Grafton, MA is seeking a Front Desk Coordinator to deliver concierge patient service and support a smooth check-in experience. This role supports the practice’s patient experience, coordinates scheduling, and ensures accurate records in Denticon.

Join Theroux Dental Associates with a modern, patient-centered environment, competitive hourly pay, and comprehensive benefits designed to support your health and growth within the organization.

Qualifications

• 3+ years of prior dental front desk experience.
• Proven ability to manage multi-task scheduling and patient flow.
• Strong interpersonal communication and professionalism.

Responsibilities

• Greet patients warmly and provide concierge-level service.
• Answer phones promptly and respond to messages.
• Manage schedules; input and confirm appointments.
• Enter new patient records and update ledgers (Denticon).
• Collect co-payments and verify PPO/FFS insurance.
• Address patient billing inquiries with appropriate departments.
• Assist with various office tasks as directed by the Practice Manager.

Skills

3+ years dental experience

Strong organizational skills

Excellent interpersonal communication

Job description

North Grafton, Massachusetts, United States

Join the future of dentistry, led by dentists

At Dental365, we're reshaping the way patients experience dental care. By placing patients and providers at the core of our approach, we're breaking new ground in the world of dentistry. Since our inception, we've touched the lives of hundreds of thousands of patients and have emerged as a leading and distinguished dental organization, led by dentists. If you’re a motivated change-maker looking to build a lifelong career in dentistry – now is the time to take part in our journey.

Our Front Desk Coordinators are the champions of our patient experience. Your role extends beyond the front desk, shaping the lasting impression that defines our standard of care.

OUR PRACTICE:

Theroux Dental Associates

103 Worcester Street, North Grafton, MA 01536

HIRING SCHEDULE:

• Tuesday: 7:00am - 5:00pm
• Thursday:10:00am - 5:00pm
• Friday:7:00am - 1:00pm

RESPONSIBILITIES:

• Warmly greet and welcome patients with a high level of concierge care.
• Answering phones promptly and responding to messages.
• Managing schedules - input and confirm patient appointments.
• Entering in new patient records and updating ledgers with precision (Denticon).
• Collect co-payments and verify insurance eligibility (PPO/FFS).
• Respond to patient billing or financial inquiries, directing them to the appropriate departments as needed.
• Assist with various office duties as directed by the Practice Manager.

QUALIFICATIONS:

• 3+ years of prior dental experience is required.
• A resume showcasing a consistent and stable employment history.
• Exceptional organizational skills to manage multiple tasks efficiently.
• Flexibility to adapt to varying schedules as required.
• Strong interpersonal communication skills.

OUR BENEFITS:

• Generous Compensation: We invest in the best and are competitive in our salary offers.
• Flexible Health and Vision Insurance Plans : Tailored options for you and your family's well-being.
• 401(K) Retirement Plan with Matching: Secure your financial future with our employer-matched plan.
• Generous Paid-Time Off: Accrue up to 3 weeks, plus an annual "you" day for self-care.
• Exclusive In-house Dental Program : Heavily discounted services for you and your immediate family.
• Extra Perks and Fringe Benefits: Enjoy additional benefits and ongoing perks for our dedicated teams.

* All benefits available at full-time employment (30+ hours weekly). Some benefits available for part-time employees as well.

Salary Range: $24-26/HR

Step into a new era with Dental365

A modern practice environment designed for superior care and comfort. We embrace cutting-edge technology in a soothing environment that goes beyond your ordinary dental practice. We’ve thought through every step in the patient’s experience to perfect our communication and care so that each visit is an eagerly anticipated event.

We’re a team that supports your success. Emphasizing health over sales, we cultivate a warm, supportive culture without the pressure of production quotas. Those motivated for growth in their career are encouraged and supported to reach their full potential.

Our company celebrates diversity. Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression in terms of all conditions of employment. Our diversity is one of our greatest strengths, and as an Equal Opportunity Employer, we are proud to promote a work environment where all differences are respected.

Salary Range

$24 - $26 USD

As set forth in Dental365’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.