Dental Front Desk Concierge & Patient Experience Lead

Godental365; Plymouth (MA); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

401(k) Retirement Plan with Matching

Paid Time Off (3 weeks)

In-house Dental Program

Additional fringe benefits

Job summary

Dental365 in Plymouth, MA is seeking a Front Desk Coordinator to enhance the patient experience by greeting patients, answering calls, managing appointments, and handling front-desk operations with precision.

The role requires 2+ years of dental front desk experience, strong organizational and interpersonal skills, and familiarity with Denticon. We offer a comprehensive benefits package and a supportive team culture in a modern practice.

Qualifications

• 2+ years of front desk experience in a dental setting.
• Strong organizational skills and consistent employment history.
• Excellent interpersonal communication with patients.

Responsibilities

• Greet patients with concierge-level service.
• Answer phones promptly and respond to messages.
• Manage schedules and confirm appointments.
• Enter new patient records and update ledgers (Denticon).
• Collect co-payments and verify PPO/FFS insurance.
• Respond to billing inquiries and route to departments as needed.
• Assist with office duties as directed by Practice Manager.

Skills

Dental front desk experience

Organizational skills

Interpersonal communication

Denticon

Tools

Denticon

Job description

Dental365 in Plymouth, MA is seeking a Front Desk Coordinator to enhance the patient experience by greeting patients, answering calls, managing appointments, and handling front-desk operations with precision.

The role requires 2+ years of dental front desk experience, strong organizational and interpersonal skills, and familiarity with Denticon. We offer a comprehensive benefits package and a supportive team culture in a modern practice.