Dental Front Desk Coordinator — Patient Experience

Affordable Care, LLC; Merrillville (IN); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Training provided

Medical & dental insurance

Vision insurance

Life insurance

Flex spending

9 paid holidays

Vacation & PTO

Job summary

Affordable Dentures & Implants in Merrillville, IN is seeking a friendly Dental Front Desk Coordinator to be the first point of contact for patients. You will deliver exceptional customer service, manage check‑ins/outs, schedule appointments, verify insurance and handle payments.

The ideal candidate has 2+ years of dental front office experience, familiarity with Dentrix, and CareCredit knowledge. We offer comprehensive training, competitive hourly pay, and a collaborative, growth‑oriented team.

Qualifications

• 2+ years of dental front office or dental receptionist experience required
• Experience scheduling patients in a dental practice
• Experience using Dentrix preferred
• CareCredit experience preferred
• Knowledge of dental terminology, treatment planning, and patient scheduling
• Experience managing the full dental insurance process, including verification, benefit review, claim submission, pre-authorizations, payment posting, follow-up, and patient financial communication
• Excellent customer service and communication skills
• Strong organizational and multitasking abilities
• Ability to work efficiently in a fast-paced dental office
• Positive attitude with a team-first mindset
• Chairside assisting or oral surgery experience is a plus but not required

Responsibilities

• Welcome patients with professionalism and compassion while creating an exceptional first impression.
• Check patients in and out while maintaining an efficient patient flow.
• Schedule, confirm, and coordinate patient appointments.
• Answer incoming calls and respond to patient inquiries regarding treatment, scheduling, pricing, financing, and office policies.
• Verify and maintain accurate patient records using Dentrix.
• Process payments, collect balances, and reconcile daily transactions.
• Discuss financing options, including CareCredit, when appropriate.
• Assist patients with insurance documentation and claim information.
• Maintain accurate patient records and documentation.
• Follow up with prospective patients and encourage scheduling.
• Order and maintain office supplies and administrative materials.
• Support office operations by preparing reports and administrative paperwork.
• Maintain a clean, organized, and welcoming reception area.
• Assist the clinical team with chairside support when needed.
• Perform additional duties as assigned to support the success of the practice.

Skills

Dental front office

Customer service

Scheduling

Multitasking

Communication

Tools

Dentrix

CareCredit

Job description

Affordable Dentures & Implants in Merrillville, IN is seeking a friendly Dental Front Desk Coordinator to be the first point of contact for patients. You will deliver exceptional customer service, manage check‑ins/outs, schedule appointments, verify insurance and handle payments.

The ideal candidate has 2+ years of dental front office experience, familiarity with Dentrix, and CareCredit knowledge. We offer comprehensive training, competitive hourly pay, and a collaborative, growth‑oriented team.