Dental Front Desk Coordinator: Impactful Patient Care

Affordable Care, LLC; Cape Girardeau (MO); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Training provided

Medical and dental insurance

Vision insurance

Life insurance

Flexible spending account

401(k)

9 paid holidays off

10 days of vacation

5 PTO days

Job summary

Affordable Dentures & Implants in the United States seeks an experienced Dental Front Desk Coordinator to be the first point of contact for patients and to ensure smooth front-office operations. You will deliver outstanding customer service, manage scheduling, payments, records, and insurance processes in a fast-paced dental practice.

The role requires 2+ years of dental front office experience, proficiency with Dentrix, and ability to explain financing options like CareCredit.

Qualifications

• 2+ years of dental front office or dental receptionist experience required.
• Experience scheduling patients in a dental practice.
• Knowledge of dental terminology, treatment planning, and patient scheduling.
• Experience managing the full dental insurance process, including verification, benefit review, claim submission, pre-authorizations, payment posting, follow-up, and patient financial communication.

Responsibilities

• Welcome patients with professionalism and compassion while creating an exceptional first impression.
• Check patients in and out while maintaining an efficient patient flow.
• Schedule, confirm, and coordinate patient appointments.
• Answer incoming calls and respond to patient inquiries regarding treatment, scheduling, pricing, financing, and office policies.
• Verify and maintain accurate patient records using Dentrix.
• Process payments, collect balances, and reconcile daily transactions.
• Discuss financing options, including CareCredit, when appropriate.
• Assist patients with insurance documentation and claim information.
• Maintain accurate patient records and documentation.
• Follow up with prospective patients and encourage scheduling.
• Order and maintain office supplies and administrative materials.
• Support office operations by preparing reports and administrative paperwork.
• Maintain a clean, organized, and welcoming reception area.
• Assist the clinical team with chairside support when needed.
• Perform additional duties as assigned to support the success of the practice.

Skills

Dental front office

Phone & patient communication

Multitasking

Customer service

Tools

Dentrix

CareCredit

Job description

Affordable Dentures & Implants in the United States seeks an experienced Dental Front Desk Coordinator to be the first point of contact for patients and to ensure smooth front-office operations. You will deliver outstanding customer service, manage scheduling, payments, records, and insurance processes in a fast-paced dental practice.

The role requires 2+ years of dental front office experience, proficiency with Dentrix, and ability to explain financing options like CareCredit.