Dental Front Desk Coordinator: Patient Care & Scheduling

Affordable Care, LLC; Hopkinsville (KY); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive compensation

On-site role

Job summary

Affordable Dentures & Implants in Hopkinsville, KY is seeking a friendly, organized Dental Front Desk Coordinator to be the first point of contact for patients. You will deliver outstanding customer service and manage front office operations to ensure a smooth patient experience.

Join a fast-paced dental practice, support scheduling, payments, and insurance processing, and help patients with financing options.

Qualifications

• 2+ years of dental front office or dental receptionist experience
• Experience scheduling patients in a dental practice
• Dentrix experience preferred
• CareCredit experience preferred
• Knowledge of dental terminology, treatment planning, and patient scheduling
• Experience managing the full dental insurance process, including verification, benefit review, claim submission, and patient financial communication
• Excellent customer service and communication skills
• Strong organizational and multitasking abilities
• Ability to work efficiently in a fast-paced dental office
• Positive attitude with a team-first mindset

Responsibilities

• Welcome patients with professionalism and compassion while creating an exceptional first impression
• Check patients in and out while maintaining an efficient patient flow
• Schedule, confirm, and coordinate patient appointments
• Answer calls and respond to inquiries regarding treatment, scheduling, pricing, financing, and policies
• Verify and maintain accurate patient records using Dentrix
• Process payments, collect balances, and reconcile daily transactions
• Discuss financing options, including CareCredit when appropriate
• Assist patients with insurance documentation and claim information
• Maintain accurate patient records and documentation
• Follow up with prospective patients and encourage scheduling
• Order and maintain office supplies and administrative materials
• Support office operations by preparing reports and paperwork
• Maintain a clean, organized reception area
• Assist clinical team with chairside support when needed
• Perform additional duties to support practice success

Skills

Dental front office

Scheduling

Customer service

Communication

Team player

Tools

Dentrix

CareCredit

Job description

Affordable Dentures & Implants in Hopkinsville, KY is seeking a friendly, organized Dental Front Desk Coordinator to be the first point of contact for patients. You will deliver outstanding customer service and manage front office operations to ensure a smooth patient experience.

Join a fast-paced dental practice, support scheduling, payments, and insurance processing, and help patients with financing options.