Dental Front Desk Coordinator — Patient Care & Growth

North American Dental Group; Palm Bay (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive PTO

401k benefits

Career growth opportunities

Continuing education

Job summary

North American Dental Group is seeking a Front Desk Coordinator to join our Palm Bay, FL team. You will be the first point of contact for patients, scheduling appointments, verifying insurance, and handling financial transactions with care and accuracy.

In this role you will use dental software and Microsoft Office, maintain patient records, answer phones, greet visitors, and support our mission to deliver empathetic, high‑quality dental care. A professional, dependable demeanor is essential.

Qualifications

• High School Diploma or equivalent (Associate’s degree preferred).
• 1–5 years in customer service, insurance, or dental experience.
• Knowledge of dental software and Microsoft Office; able to learn new programs.

Responsibilities

• Handle insurance verification and end-of-day reports, ensuring patient peace of mind.
• Answer phone calls, greet visitors/patients, schedule, verify, and confirm appointments.
• Explain procedures and/or services to patients using dental knowledge.
• Present financial policies and collect co-payments and verify insurance coverage as appropriate.
• Track appointments due to no-shows, cancellations, and late arrivals

Skills

Customer service

Insurance verification

Dental software

Microsoft Office

Phone etiquette

Education

High School Diploma or equivalent

Associate’s degree preferred

Tools

Dental software

Job description

North American Dental Group is seeking a Front Desk Coordinator to join our Palm Bay, FL team. You will be the first point of contact for patients, scheduling appointments, verifying insurance, and handling financial transactions with care and accuracy.

In this role you will use dental software and Microsoft Office, maintain patient records, answer phones, greet visitors, and support our mission to deliver empathetic, high‑quality dental care. A professional, dependable demeanor is essential.