Dental Front Desk Coordinator (FT)

Bright Direction Dental LLC.; Beloit (WI); On-site; USD 32,000 - 48,000; Full time

Job summary

Beloit Dental and Milton Family Dentistry is seeking a full-time Front Desk Associate to coordinate front desk activities and assist other areas as needed. This role supports patient experience, handles scheduling, and helps maintain efficient office workflow across two offices in Beloit and Milton.

Ideal candidates greet patients professionally, communicate clearly, and work well in a team. Office days include in-office duties at both Beloit and Milton locations with ongoing patient

Qualifications

• Greet patients and visitors in a friendly and professional manner.
• Schedule appointments and maintain the appointment calendar.
• Answer phone calls and direct inquiries as needed.
• Verify patient information and insurance details.
• Coordinate with dental staff to ensure smooth patient flow.

Responsibilities

• Greet patients and visitors in a friendly and professional manner.
• Schedule appointments and maintain the appointment calendar.
• Answer phone calls and address inquiries or direct them to the appropriate department.
• Verify patient information and insurance details.
• Coordinate and schedule appointments based on dentist availability; send reminders.

Skills

Front desk

Customer service

Appointment scheduling

Insurance verification

Team collaboration

Job description

Beloit Dental and Milton Family Dentistry

are looking for an enthusiastic Full-timeFront Desk Associate to join our team. The Front Desk Associate will be responsible for coordinating the front desk activities in the office along with assisting other areas when directed. This position plays a key role in providing excellent customer service, managing patient interactions, and ensuring efficient workflow at the front desk. (This position will be 2 days in our Milton office and 2 days in our Beloit office)

The ideal candidate will hold a friendly and professional demeanor, demonstrate excellent communication skills and compassion supporting the patient experience. This person works effectively in a team environment and must be able to communicate well.

Beloit Dental

1454 E. Huebbe Parkway, Beloit, WI 53511

Milton Family Dentistry

- 311 Parkview Dr. Milton, WI 53563

Office Schedule

• Monday 8:30 AM - 4:00 PM (Milton)
• Thursday 8:30 AM - 5:00 PM (Milton)

Our dedicated team includes

• One Office Manager
• Two FT Registered Dental Hygienist (a few temps on call)

Requirements

• Greet patients and visitors in a friendly and professional manner.
• Schedule appointments and maintain the appointment calendar.
• Answer phone calls and address inquiries or direct them to the appropriate department.
• Verify patient information and insurance details.
• Appointment Management:
  • Coordinate and schedule appointments based on dentist availability.
  • Send appointment reminders to patients and confirm appointments.
  • Handle appointment cancellations and rescheduling.
  • Ensures re-care is being booked.
  • Follows up with patients on unscheduled treatment plans.
• Administrative Tasks:
  • Maintain accurate patient records and update information as needed.
  • Handle patient registration and check-in/check-out processes.
  • Process and verify insurance information.
  • Collect and record payments for services rendered.
  • Oversees and participates in collections of aged receivables.
• Team Coordination:
  • Coordinate with dental assistants, hygienists and other staff to ensure seamless patient care.
• Problem Resolution:
  • Address patient concerns and resolve issues related to appointments, billing, or service.
  • Collaborate with dental professionals to handle patient complaints effectively.
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