Dental Front Desk Coordinator — Elevate Patient Experience

North American Dental Group; Burton (MI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Paid Time Off

401(k) plan

Career growth opportunities

Job summary

North American Dental Group is seeking a friendly Front Desk Coordinator for Convenient Family Dentistry in Burton, MI. You’ll be the first face patients see, handling calls, scheduling, and basic admin tasks to keep the office running smoothly.

The role requires 1–5 years of customer service or dental office experience, a High School Diploma or equivalent, and familiarity with dental software and MS Office. Join a team that values empathy, organization, and excellent patient experiences.

Qualifications

• High School Diploma or equivalent.
• 1–5 years of customer service, insurance, or dental experience preferred.
• Familiarity with dental software and Microsoft Office.

Responsibilities

• Dependably handle financial tasks, including co-payment collection, insurance verification, and daily reporting, ensuring a worry-free patient experience.
• Perform administrative duties such as sorting mail, scanning documents, and photocopying.
• Answer phone calls, provide information, and schedule, verify, and confirm appointments.
• Clearly explain dental procedures, policies, and services to patients.
• Present financial arrangements and policies to patients while maintaining professionalism and empathy.
• Track and manage appointments, including cancellations, no-shows, and late arrivals, to ensure a smooth schedule flow.

Skills

Customer service

Communication

Organizational skills

Multitasking

Dental software

Education

High School Diploma

Associate’s degree

Tools

Microsoft Office

Job description

North American Dental Group is seeking a friendly Front Desk Coordinator for Convenient Family Dentistry in Burton, MI. You’ll be the first face patients see, handling calls, scheduling, and basic admin tasks to keep the office running smoothly.

The role requires 1–5 years of customer service or dental office experience, a High School Diploma or equivalent, and familiarity with dental software and MS Office. Join a team that values empathy, organization, and excellent patient experiences.