Dental Front Desk Coordinator

Seva Dental Team; Grand Rapids (MI); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Life insurance

Seva Dental coverage including family

401(k)

Holiday pay

PTO

Monthly bonus opportunity

Four-day workweek with Fridays off

Job summary

Grand Rapids Dental Team in Grand Rapids, MI is seeking a full-time Patient Relations Coordinator to keep a busy dental office running smoothly and to make patients feel genuinely welcomed from check-in to check-out.

You are organized, warm, fast with computers, and knowledgeable about front office workflows. Responsibilities include scheduling, insurance verification, payments, posting EOBs, and keeping the daily schedule on track.

Qualifications

• 2+ years of experience in a direct customer-facing role.
• Dental office experience preferred.
• Experience with insurance verification, posting insurance payments, and EOBs required.
• Strong computer skills and ability to learn systems quickly.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Answering patient calls throughout the day
• Scheduling and confirming appointments
• Checking patients in and out
• Verifying insurance benefits and eligibility
• Reviewing and documenting patient financial and insurance responsibility with accuracy
• Collecting payments for services
• Managing the daily patient schedule
• Following up on outstanding and past insurance claims
• Posting insurance payments and EOBs
• Collecting past-due balances
• Supporting the team during morning huddles and throughout the day

Skills

Front desk coordination

Customer service

Scheduling

Insurance verification

Posting payments & EOBs

Dental front office workflows

Practice management software

Multitasking

Tools

Dental practice management software

Scheduling tools

Job description

At Grand Rapids Dental Team (part of Seva Dental Team), the front desk is not just a desk. It is mission control.

We are looking for a full-time Patient Relations Coordinator (PRC) who knows how to keep a busy dental office running smoothly while making patients feel genuinely welcomed, cared for, and confident from check‑in to check‑out.

If you are organized, warm, fast on a computer, and know dental front office workflows, this could be a great fit.

Why This Role Matters

The patient experience is the foundation of everything we do. As our PRC, you are the first impression, the steady hand during a busy day, and the person who helps patients leave with clarity, confidence, and their next visit scheduled. You are the hub of the office and a huge part of what makes the practice successful.

Hours

Monday - Tuesday
8:00 A.M. - 5:00 P.M.

Wednesday
8:00 A.M. - 4:00 P.M.

Thursday
7:00 A.M. - 2:00 P.M.

Fridays: OFF!
Yep, you read that right. No Fridays. Start your weekend early every week.

What You’ll Do

You will help create an excellent patient experience while keeping the front office organized and on track.

Day-to-day responsibilities include:

• Answering patient calls throughout the day
• Scheduling and confirming appointments
• Checking patients in and out
• Verifying patient insurance benefits and eligibility prior to appointments
• Reviewing and documenting patient financial and insurance responsibility with 100% accuracy
• Collecting payments for services performed
• Managing the daily patient schedule
• Reaching out to patients due for treatment or hygiene visits
• Using scheduling tools to fill cancellations and past‑due appointments
• Following up on outstanding and past insurance claims as needed
• Posting insurance payments and EOBs accurately
• Collecting past‑due balances
• Supporting the team during morning huddles and throughout the day

What We’re Looking For

This role is for someone who can juggle details, communicate clearly, and keep calm when the day gets busy.

Qualifications:

• Strong computer skills and confidence learning systems quickly
• Ability to multitask in a fast‑paced environment
• Professional, positive, service‑focused attitude
• Team player who works well with others
• 2+ years of experience in a direct customer‑facing role
• Dental office experience preferred
• Experience with insurance verification, posting insurance payments, and EOBs required
• Familiarity with dental practice management software is a plus

Benefits

We take care of our team, too.

• Medical insurance
• Vision insurance
• Life insurance
• Seva Dental coverage, including immediate family
• 401(k)
• Holiday pay
• PTO
• Monthly bonus opportunity
• A four‑day workweek with Fridays off

Ready to Join Grand Rapids Dental Team?

If you love creating a great patient experience, thrive in a busy office, and know your way around dental front office operations, we’d love to meet you.

Come be the reason patients feel taken care of before they even sit in the chair.

And did we mention… no Fridays?