Patient Relations Coordinator — Four‑Day Week (Fridays Off)

Seva Dental Team; Grand Rapids (MI); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Life insurance

Seva Dental coverage including family

401(k)

Holiday pay

PTO

Monthly bonus opportunity

Four-day workweek with Fridays off

Job summary

Grand Rapids Dental Team in Grand Rapids, MI is seeking a full-time Patient Relations Coordinator to keep a busy dental office running smoothly and to make patients feel genuinely welcomed from check-in to check-out.

You are organized, warm, fast with computers, and knowledgeable about front office workflows. Responsibilities include scheduling, insurance verification, payments, posting EOBs, and keeping the daily schedule on track.

Qualifications

• 2+ years of experience in a direct customer-facing role.
• Dental office experience preferred.
• Experience with insurance verification, posting insurance payments, and EOBs required.
• Strong computer skills and ability to learn systems quickly.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Answering patient calls throughout the day
• Scheduling and confirming appointments
• Checking patients in and out
• Verifying insurance benefits and eligibility
• Reviewing and documenting patient financial and insurance responsibility with accuracy
• Collecting payments for services
• Managing the daily patient schedule
• Following up on outstanding and past insurance claims
• Posting insurance payments and EOBs
• Collecting past-due balances
• Supporting the team during morning huddles and throughout the day

Skills

Front desk coordination

Customer service

Scheduling

Insurance verification

Posting payments & EOBs

Dental front office workflows

Practice management software

Multitasking

Tools

Dental practice management software

Scheduling tools

Job description

Grand Rapids Dental Team in Grand Rapids, MI is seeking a full-time Patient Relations Coordinator to keep a busy dental office running smoothly and to make patients feel genuinely welcomed from check-in to check-out.

You are organized, warm, fast with computers, and knowledgeable about front office workflows. Responsibilities include scheduling, insurance verification, payments, posting EOBs, and keeping the daily schedule on track.