Dental Front Desk Concierge: Patient Experience Champion

Dental365; United States; On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Generous compensation

Health and vision insurance

401(K) with matching

Paid Time Off (3 weeks) + You day

In-house dental program

Extra perks

Job summary

Dental365 Brick is seeking a Front Desk Coordinator to enhance patient experience at a modern practice. You will warmly greet patients, answer calls, and manage appointments with precision in a patient-centered environment.

Responsibilities include handling new patient records in Denticon, collecting co-pays, verifying PPO/FFS eligibility, and assisting with daily office tasks under the Practice Manager. A healthcare or customer service background is preferred.

Qualifications

• Prior experience in a healthcare or customer service setting highly preferred.
• A resume showing stable employment history.
• Exceptional organizational skills to manage multiple tasks efficiently.
• Flexibility to adapt to varying schedules.

Responsibilities

• Warmly greet and welcome patients with concierge care.
• Answering phones promptly and respond to messages.
• Managing schedules - input and confirm patient appointments.
• Entering new patient records and updating ledgers with accuracy (Denticon).
• Collect co-payments and verify insurance eligibility (PPO/FFS).
• Respond to patient billing or financial inquiries and direct them as needed.
• Assist with various office duties as directed by the Practice Manager.

Skills

Healthcare experience

Customer service

Organizational skills

Flexibility

Interpersonal skills

Job description

Dental365 Brick is seeking a Front Desk Coordinator to enhance patient experience at a modern practice. You will warmly greet patients, answer calls, and manage appointments with precision in a patient-centered environment.

Responsibilities include handling new patient records in Denticon, collecting co-pays, verifying PPO/FFS eligibility, and assisting with daily office tasks under the Practice Manager. A healthcare or customer service background is preferred.