Dental Front Desk Associate — Patient Experience Champion

Community-of-Hope; Washington (District of Columbia); On-site; USD 30,307 - 33,062; Full time

Benefits offered by this job

Top Workplace award

Paid lunch

Vacation and leave

Health insurance

Retirement plan

Job summary

Community of Hope is seeking a Dental Receptionist to ensure smooth patient flow at the front desk and deliver a positive experience for patients when visiting or calling COH. This on-site role is based at Marie Reed Health Center in NW, Washington DC.

The position requires a high school diploma or GED and at least one year of dental practice experience, with strong organizational and customer service skills, plus proficiency in MS Word, Excel, and Outlook.

Qualifications

• High school diploma or GED required.
• 1+ year experience in a dental practice preferred.
• Strong organizational and customer service skills.
• Proficient in MS Word/Excel/Outlook.
• Willingness to travel to other sites and work a flexible schedule.

Responsibilities

• Greets patients on the telephone and in person in a polite, professional manner.
• Answers calls and retrieves voicemails daily; returns calls within 1 business day.
• Registers new patients in eClinical Works and verifies complete registrations.
• Verifies insurance benefits and eligibility; documents requested information.
• Enforces late policy for appointments with lateness over 15 minutes.
• Uses de-escalation skills to resolve non-clinical patient issues; escalates when needed.
• Collects payments and co-pays; posts to eClinical Works; reconciles daily receipts.
• Works with providers on prior authorizations and referrals as needed.
• Performs other duties as assigned by supervisor.

Skills

Customer service

Phone etiquette

De-escalation

Organization

Communication

Problem solving

Education

High school diploma/GED

Tools

eClinical Works

MS Word

MS Excel

MS Outlook

Job description

Community of Hope is seeking a Dental Receptionist to ensure smooth patient flow at the front desk and deliver a positive experience for patients when visiting or calling COH. This on-site role is based at Marie Reed Health Center in NW, Washington DC.

The position requires a high school diploma or GED and at least one year of dental practice experience, with strong organizational and customer service skills, plus proficiency in MS Word, Excel, and Outlook.