Front Office Assistant

Mobileoralsurgery; Mobile, Northern (AL, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Mobileoralsurgery in Mobile, AL is seeking a Front Office Assistant to be the first point of contact for patients. You will manage check-in/check-out, discuss treatment costs, and help patients understand their financial responsibilities in a fast-paced dental setting.

Ideal candidates are organized, detail-oriented, and capable of handling phones and scheduling with HIPAA-compliant record-keeping. A friendly, patient-first attitude is valued.

Qualifications

• 1+ years of dental front desk experience preferred.
• 1+ years of customer service experience preferred.
• Strong verbal and written communication skills.
• Basic understanding of dental insurance
• Proficiency with computer-based tasks.
• Professionalism, reliability, and a positive attitude.

Responsibilities

• Greet patients warmly and manage check-in/out processes.
• Answer phone calls and direct them appropriately.
• Schedule and confirm patient appointments.
• Verify insurance coverage and collect payments.
• Maintain accurate patient records and confidentiality.
• Use dental software for daily administrative tasks.
• Communicate with referring practices as needed.

Skills

Front desk

Customer service

Communication

HIPAA

Dental software

Data entry

Education

High school diploma

Tools

Practice management software

Job description

Description

The Front Office Assistant serves as a point of contact for patients and plays a key role in ensuring a smooth and welcoming experience. This individual manages patient check-in and check-out processes, presents patients with out-of-pocket treatment costs, helps patients understand their financial responsibilities, and answers the phone. The ideal candidate is organized, detail-oriented, and enjoys working in a fast-paced dental environment.

Duties and Responsibilities

• Greet patients and visitors warmly and professionally.


• Answer phone calls and direct them appropriately.


• Schedule and confirm patient appointments.


• Efficiently check patients in and out.


• Verify patient information and insurance coverage.


• Collect and post payments accurately.


• Assist with patient paperwork and medical history updates.


• Document accurate notes and records in patient accounts.


• Manage communication with referring practices.


• Perform administrative office tasks using a computer and dental software.


• Maintain patient confidentiality in accordance with HIPAA regulations.

Requirements

• 1+ years of dental front desk experience preferred.


• 1+ years of customer service experience preferred. We value a friendly, patient first attitude.


• Strong verbal and written communication skills.


• Basic understanding of dental insurance


• Proficiency with computer-based tasks.


• Professionalism, reliability, and a positive attitude.


• High school diploma or equivalent.

Benefits Offered

• Medical, Dental, and Vision Insurance


• Life Insurance


• Long and Short-Term Disability


• Paid Time Off


• 401(k) with Company Match