Dental Front Desk

UPFH; Midvale, Northern (UT, KY); Hybrid; USD 32,000 - 40,000; Full time

Job summary

Utah Partners for Health (UPFH) invites a Front Desk Admin to join our dental team in Utah. You will be the friendly first contact for patients, helping them with forms, insurance questions, and payments while entering accurate data in the EMR.

Responsibilities include registrations, scheduling, reminder calls, and guiding patients through sliding fee programs. Fluency in Spanish is highly valued for this role at UPFH.

Qualifications

• High School Diploma or equivalent required.
• Less than 1 year related experience recommended.
• Experience with EMR systems (USIS/ECW/Help2) preferred.
• Fluent Spanish is highly desirable.

Responsibilities

• Answer calls, schedule appointments, screen urgency.
• Register patients, collect paperwork and payments.
• Ensure appointment reminder calls are made as scheduled.
• Explain charges and insurance details to patients.
• Maintain accurate patient accounts and update records.
• Keep reception and waiting areas clean and organized.
• Assist Clinic Manager with mail, faxes and distribution.
• Maintain sliding fee scale in the EMR system.
• Complete daily morning and nightly checklists.

Skills

Data entry

Billing & collections

Clinic workflow

MS Word

MS Excel

MS Outlook

Spanish language

Education

High School Diploma or equivalent

Tools

USIS EMR

ECW EMR

Help2 EMR

Job description

Description

About Utah Partners for Health (UPFH)

At UPFH, we believe healthcare is a fundamental right. As a non-profit, Federally Qualified Health Center (FQHC), we provide comprehensive care across a dedicated local clinic network. Combining medical, dental and behavioral health clinics with a pharmacy, we’re able to treat the whole patient. Together, our multi-site system delivers high-quality, compassionate care to underserved populations across Utah.

Front Desk Admin

Utah Partners for Health is seeking a detail-oriented and experienced Front Desk Admin to support our Dental team in greeting patients, providing a helpful and friendly first point of contact, and helping our patients in submitting forms, navigating insurance, payments and more!

ESSENTIAL JOB FUNCTIONS

• Answer the telephone, schedule appointments, screen calls and use judgment with respect to the degree of urgency for medical attention.
• Perform patient registration, make copies of and collect all required patient paperwork, and charge and collect payments.
• Ensure that appointment reminder calls to patients are made the day before.
• Assist patients with questions concerning charges and insurance billing. Communicate positively and clearly with patients about sliding fee discounts and the documentation needed for appointments.
• Maintain patient account accuracy by obtaining, recording, and updating personal and financial information and scanning patient records.
• Keep patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery compared to schedule and reminding provider of service delays.
• Collects mail and faxes for Clinic Manager to distribute to appropriate employees/departments.
• Ensure accurate implementation and maintenance of the sliding fee scale in the EMR system.
• Complete morning and nightly checklists.

OTHER JOB FUNCTIONS

• Maintain equipment and stocking of supplies.
• Ensure the cleaning of the reception work and waiting area.
• Other duties as assigned.

Requirements

EDUCATION AND EXPERIENCE

• High School Diploma or equivalent is required.
• Less than 1 year related experience is recommended.
• Preferred, but not required:
• Experience using Electronic Medical Record (EMR) systems such as USIS, ECW and Help2.

KNOWLEDGE, SKILLS, ABILITIES

• Skills in data entry with high level of accuracy.
• Knowledge of billing and collection processes.
• Knowledge of clinic flow and processes.
• Skills in computer programs such as Microsoft Word, Excel, & Outlook.
• Ability to maintain a positive attitude, be flexible, adaptable and willing to help.
• Ability to work in an organized fashion with a high attention to detail.
• Ability to build interpersonal relationship and deliver excellent customer service to internal and external customers.
• Ability to handle and defuse stressful or tense situations.
• Ability to manage time effectively and multitask.
• Ability to communicate effectively verbally and in writing, as well as strong telephone skills.
• Ability to communicate fluently in Spanish (writing, reading, and speaking).

WORK ENVIRONMENT/PHYSICAL ABILITIES

• Must be able to sit, stand, talk and hear for extended periods of time.
• Must be able to have repetitive wrist, hand and/or finger movement to type and work on computer.
• General office environment conditions, with moderate noise levels.
• May be exposed to potentially dangerous bodily fluids or hazardous chemicals.