Medical Front Desk Admin

Utah-Partners-For-Health; Midvale (UT); On-site; USD 32,000 - 42,000; Full time

Job summary

Utah Partners for Health (UPFH) is seeking a Front Desk Admin to greet patients, be the first point of contact, and help patients submit forms, navigate insurance, and manage payments in our multi-site clinic network.

The role supports the Medical team through accurate data entry, scheduling, and effective communication. Strong organization and bilingual English/Spanish abilities are valued; EMR experience is a plus. This is a full-time, on-site position at our Utah clinics.

Qualifications

• High School Diploma or equivalent required.
• Less than 1 year related experience recommended.
• Experience using EMR systems such as USIS, ECW and Help2 preferred.

Responsibilities

• Answer the telephone, schedule appointments, screen calls and assess urgency for medical attention.
• Perform patient registration, collect required paperwork, and charge and collect payments.
• Ensure appointment reminder calls are made the day before.
• Assist patients with questions concerning charges and insurance billing; explain sliding fee discounts and required documentation.
• Maintain patient account accuracy by updating personal and financial information and scanning records.
• Keep appointments on schedule by notifying providers of arrivals and delays.
• Collect mail and faxes for the Clinic Manager.
• Ensure accurate implementation and maintenance of the sliding fee scale in the EMR system.
• Complete morning and nightly checklists.

Skills

Data entry

Billing processes

Clinic flow knowledge

Microsoft Word

Microsoft Excel

Microsoft Outlook

Customer service

Time management

Verbal and written communication

Spanish proficiency

Education

High School Diploma or equivalent

Tools

USIS

ECW

Help2

Job description

Description

About Utah Partners for Health (UPFH)

At UPFH, we believe healthcare is a fundamental right. As a non-profit, Federally Qualified Health Center (FQHC), we provide comprehensive care across a dedicated local clinic network. Combining medical, dental and behavioral health clinics with a pharmacy, we're able to treat the whole patient. Together, our multi-site system delivers high-quality, compassionate care to underserved populations across Utah.

Utah Partners for Health is seeking a detail-oriented and experienced Front Desk Admin to support our Medical team in greeting patients, providing a helpful and friendly first point of contact, and helping our patients in submitting forms, navigating insurance, payments and more!

ESSENTIAL JOB FUNCTIONS

• Answer the telephone, schedule appointments, screen calls and use judgment with respect to the degree of urgency for medical attention.
• Perform patient registration, make copies of and collect all required patient paperwork, and charge and collect payments.
• Ensure that appointment reminder calls to patients are made the day before.
• Assist patients with questions concerning charges and insurance billing. Communicate positively and clearly with patients about sliding fee discounts and the documentation needed for appointments.
• Maintain patient account accuracy by obtaining, recording, and updating personal and financial information and scanning patient records.
• Keep patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery compared to schedule and reminding provider of service delays.
• Collects mail and faxes for Clinic Manager to distribute to appropriate employees/departments.
• Ensure accurate implementation and maintenance of the sliding fee scale in the EMR system.
• Complete morning and nightly checklists.

OTHER JOB FUNCTIONS

• Maintain equipment and stocking of supplies.
• Ensure the cleaning of the reception work and waiting area.
• Other duties as assigned.

Requirements

EDUCATION AND EXPERIENCE

• High School Diploma or equivalent is required.
• Less than 1 year related experience is recommended.
• Preferred, but not required:
• Experience using Electronic Medical Record (EMR) systems such as USIS, ECW and Help2.

KNOWLEDGE, SKILLS, ABILITIES

• Skills in data entry with high level of accuracy.
• Knowledge of billing and collection processes.
• Knowledge of clinic flow and processes.
• Skills in computer programs such as Microsoft Word, Excel, & Outlook.
• Ability to maintain a positive attitude, be flexible, adaptable and willing to help.
• Ability to work in an organized fashion with a high attention to detail.
• Ability to build interpersonal relationship and deliver excellent customer service to internal and external customers.
• Ability to handle and defuse stressful or tense situations.
• Ability to manage time effectively and multitask.
• Ability to communicate effectively verbally and in writing, as well as strong telephone skills.
• Ability to communicate fluently in Spanish (writing, reading, and speaking).

WORK ENVIRONMENT/PHYSICAL ABILITIES

• Must be able to sit, stand, talk and hear for extended periods of time.
• Must be able to have repetitive wrist, hand and/or finger movement to type and work on computer.
• General office environment conditions, with moderate noise levels.
• May be exposed to potentially dangerous bodily fluids or hazardous chemicals.