Dental Equipment Install & Service Technician

Henry Schein, Inc.; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

Henry Schein Equipment Service Technician position responsible for installation and service of dental equipment at practitioners' offices. You will work with experienced technicians and supervisors to develop service skills, troubleshoot effectively, and expand product knowledge, driving customer satisfaction and retention.

Role includes on-site installation and repair, maintaining tools and inventory, timely service reports, and training participation.

Qualifications

• Entry level technical professional learning on the job.
• Learn fundamental concepts, practices, and procedures in a field of study.
• Develop troubleshooting and customer service skills through hands-on training.

Responsibilities

• Provides repair and installation services to customers in a courteous and professional manner.
• Maintains the tools of the trade and ensures they are readily available for installation and repair services.
• Works independently to complete all on-site installation, repair, maintenance and testing tasks.
• Follows troubleshooting steps to diagnose errors and determine proper solutions.
• Understands customer requirements and makes recommendations to optimize the experience.
• Maintains inventory levels in the service vehicle.
• Produces timely and detailed service reports.
• Attends required training including Henry Schein Dental Career Development and manufacturer technical training.
• Complies with OSHA regulations and uses protective equipment as required.
• Communicates progress to team members and dispatchers in a timely manner.
• Reviews and closes all work orders with customers and staff; submits documentation for billing.
• Completes all required paperwork within specified timeframes (FDA forms, expense reports, etc.).
• Participates in Fleet Management and other company policies.

Skills

Basic troubleshooting

Independent self-starter

Basic computer skills

Interpersonal / communication skills

Professionalism

Accuracy and detail-orientation

Education

High School diploma

Associates degree or Technical School Certification (preferred)

Job description

Henry Schein Equipment Service Technician position responsible for installation and service of dental equipment at practitioners' offices. You will work with experienced technicians and supervisors to develop service skills, troubleshoot effectively, and expand product knowledge, driving customer satisfaction and retention.

Role includes on-site installation and repair, maintaining tools and inventory, timely service reports, and training participation.