Dental Equipment Field Technician

Henry Schein; Michigan; Hybrid; USD 55,000 - 75,000; Full time

Job summary

Henry Schein Equipment Service Technician needed to perform repair and basic installation work at practitioner offices, under supervision of Lead Technicians and Project Coordinators. You will learn troubleshooting techniques, expand product knowledge, and drive customer satisfaction.

The role emphasizes safety, tool management, and timely service reporting, with ongoing training through Henry Schein programs to support professional growth and customer retention.

Qualifications

• 2+ years of field service experience.
• Basic mechanical background.
• Customer service background.

Responsibilities

• Provides repair services to customers in a courteous and professional manner.
• May also provide basic installation services to customers on an as needed basis.
• Provides and maintains the necessary tools of the trade and have readily available to perform installation and repair services.
• Complete all on site installation, repair maintenance and test tasks under supervision of a Lead Technician or Project Coordinator.
• Follow proper troubleshooting steps to diagnose errors on technical problems and determine proper solutions.
• Comprehends customer requirements and make appropriate recommendations to optimize the customer experience.
• Maintains and manages proper levels of inventory in van.
• Produces timely and detailed service reports.
• Attends all required training, including Henry Schein Dental Career Development training and specific manufacturer technical training.
• Complies with all OSHA regulations as outlined in the OSHA manual and training.
• Maintains and utilizes PPE when needed.
• Communicates in a timely manner to all Team Members and HUB dispatchers, keeping all informed of progress of assignments.
• Completes all work orders in a timely manner.
• The work order should be reviewed with the customer or a responsible staff member prior to departure.
• This review should include the time in the office, work performed, parts replaced, and parts to be ordered.
• All work orders should be closed daily and submitted for billing.
• Submits all job related paperwork within the required timeframes.
• Complies with all terms of the Fleet Management Policy including maintenance and accident management policies.
• Participates in special projects and performs other duties as required.

Skills

Customer service

Mechanical background

Troubleshooting

Interpersonal / communication

Education

High School diploma or equivalent

Associates degree or technical certification

Job description

Henry Schein Equipment Service Technician needed to perform repair and basic installation work at practitioner offices, under supervision of Lead Technicians and Project Coordinators. You will learn troubleshooting techniques, expand product knowledge, and drive customer satisfaction.

The role emphasizes safety, tool management, and timely service reporting, with ongoing training through Henry Schein programs to support professional growth and customer retention.