Dental Equipment Field Service Technician - Repair

Henry Schein, Inc.; United States; Remote; USD 42,000 - 65,000; Full time

Job summary

Henry Schein is seeking an Equipment Service Technician to perform on-site repair and maintenance of medical equipment in practitioners' offices. You will work under a Lead Technician or Project Coordinator, developing troubleshooting and product knowledge while delivering excellent customer service.

In this role you will complete service reports, participate in training, and ensure compliance with OSHA regulations. A strong mechanical background and customer-focused approach are essential.

Qualifications

• 2+ years of field service experience preferred
• Basic mechanical background and customer service experience
• Willingness to learn electrical/hydraulic systems

Responsibilities

• Provides repair services to customers in a courteous and professional manner.
• Performs basic installation and repair tasks on site as needed.
• Completes on-site installation, repair, maintenance and testing under supervision.
• Follows troubleshooting steps to diagnose issues and find solutions.
• Keeps customers informed of progress and optimizes the customer experience.
• Maintains van inventory and submits detailed service reports.
• Attends required Henry Schein and manufacturer training.
• Complies with OSHA regulations and uses PPE when required.
• Closes work orders daily and ensures proper paperwork is filed.

Skills

Basic troubleshooting

Independent worker

Basic computer skills

Interpersonal communication

Professionalism

Attention to detail

Education

High School diploma

Associates degree / technical training

Job description

Henry Schein is seeking an Equipment Service Technician to perform on-site repair and maintenance of medical equipment in practitioners' offices. You will work under a Lead Technician or Project Coordinator, developing troubleshooting and product knowledge while delivering excellent customer service.

In this role you will complete service reports, participate in training, and ensure compliance with OSHA regulations. A strong mechanical background and customer-focused approach are essential.