Dental Clinic Scheduler & Patient Care Coordinator

Western University; Pomona (CA); On-site; USD 32,000 - 33,000; Full time

Job summary

Western University of Health Sciences is seeking a Patient Care Scheduler for the Pomona campus. The role supports dental clinics by scheduling appointments, handling patient communications, and ensuring accurate patient records in the EHR system.

The position requires 3–5 years of dental office administration experience, billing knowledge (Denti-Cal and private insurers), and strong communication skills. Full-time on-site role with potential evening/weekend hours.

Qualifications

• Excellent verbal and written communication skills.
• Bilingual ability helpful.
• Experience with electronic health records and billing.

Responsibilities

• Schedule and confirm patient care appointments for dental students and clinics.
• Update patient demographic information in the electronic health record.
• Answer patient calls and manage appointment changes and messages for staff and students.
• Prepare business correspondence and reports related to clinic administration and EHR.
• Determine charges for services and collect payments as appropriate.
• Review claims to ensure accuracy and maximize reimbursement, check insurance eligibility and history.
• Support clinical coordinators as needed.

Skills

Verbal communication

Written communication

Customer service

Bilingual

Education

Education/Experience equivalence

Tools

EHR systems

Billing software

Office equipment

Job description

Western University of Health Sciences is seeking a Patient Care Scheduler for the Pomona campus. The role supports dental clinics by scheduling appointments, handling patient communications, and ensuring accurate patient records in the EHR system.

The position requires 3–5 years of dental office administration experience, billing knowledge (Denti-Cal and private insurers), and strong communication skills. Full-time on-site role with potential evening/weekend hours.