Dental Front Desk & Scheduling Specialist

University of Michigan; Ann Arbor (MI); Hybrid; USD 34,000 - 46,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Retirement plan

Life insurance

Work-life programs

Flexible spending accounts

Job summary

University of Michigan School of Dentistry is seeking a Patient Services Associate to provide essential front-desk and clerical support. Responsibilities include scheduling patient appointments, greeting patients, and assisting with cashiering and registration processes in a busy clinical setting.

Qualified candidates will have a high school diploma or equivalent and strong communication, organizational, and patient confidentiality skills.

Qualifications

• High school diploma or equivalent required.
• Experience scheduling in medical/dental settings preferred.
• Experience entering patient information in an EHR system desirable.

Responsibilities

• Schedule and reschedule patient appointments to maintain an efficient clinic calendar.
• Return patient calls from voicemail and respond to emails from staff, faculty, and students.
• Greet patients and assist with registration and chairside checkout processes.
• Assist with cashiering responsibilities and daily cash reconciliation.
• Handle patient registration, verify demographics and insurance information.
• Support front desk operations and provide clerical assistance as needed.

Skills

Clear verbal and written communication

Basic computer skills

Multitasking in a fast-paced clinical

Communicate with diverse populations

Maintain patient confidentiality

Strong organizational skills & detail

Enthusiasm & dependability

Professional and positive demeanor

Understanding of insurance copayment

Education

High school diploma or equivalent

Tools

EPIC

Electronic Health Records (EHR)

Job description

University of Michigan School of Dentistry is seeking a Patient Services Associate to provide essential front-desk and clerical support. Responsibilities include scheduling patient appointments, greeting patients, and assisting with cashiering and registration processes in a busy clinical setting.

Qualified candidates will have a high school diploma or equivalent and strong communication, organizational, and patient confidentiality skills.