Dental Client Tech Support & Case Coordinator

Automatic Data Processing, Inc.; Spring (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Automatic Data Processing, Inc. in Spring, TX is seeking a Client Technical Support Advisor to provide technical support and case management for customers and team members.

The role acts as a key liaison between dentists, technicians, production teams, and support departments to ensure cases are processed accurately and efficiently in line with client expectations. The position focuses on driving client satisfaction, delivering quality outcomes, and reducing remakes through technical expertise,

Qualifications

• 2–3 years of dental lab, technical support, or similar experience.
• Excellent verbal and written communication.
• Strong organizational skills and attention to detail.
• Ability to troubleshoot and resolve issues.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office and other business software.
• Ability to work cross-functionally.

Responsibilities

• Serve as primary contact for technical case questions via phone, email, web calls, and other channels.
• Coordinate with dentists, clients, technicians, and internal departments to resolve questions promptly.
• Troubleshoot technical concerns and provide guidance to clients and teams.
• Maintain timely case updates and documentation in relevant systems.
• Monitor case status and ensure on-time follow-up and resolution.
• Prepare and distribute daily reports of implant parts and related materials.
• Assist with ordering scan bodies and other digital implant workflow components.
• Communicate with dental offices regarding delays or back orders.

Skills

Dental lab knowledge

Experience in dental lab

Communication skills

Organizational skills

Troubleshooting

Multi-tasking

MS Office

Customer service

Tools

Dental case management software

Job description

Automatic Data Processing, Inc. in Spring, TX is seeking a Client Technical Support Advisor to provide technical support and case management for customers and team members.

The role acts as a key liaison between dentists, technicians, production teams, and support departments to ensure cases are processed accurately and efficiently in line with client expectations. The position focuses on driving client satisfaction, delivering quality outcomes, and reducing remakes through technical expertise,