Dental Care Navigator & Patient Advocate

Community Health Systems (Wisconsin); Fallbrook (CA); On-site; USD 36,000 - 46,000; Full time

Job summary

Community Health Systems Inc. is seeking an Integrated Care Coordinator for the SOHP to guide patients through dental services, provide health education, and help navigate insurance coverage.

You will collaborate with the Community Relations team to outreach and promote dental care, working with clinic departments to establish care. The role emphasizes strong customer service, professionalism, and the ability to adapt in a dynamic healthcare environment.

Qualifications

• Must possess excellent customer service including verbal and written communication.
• High standard of professionalism and professional ethics and conduct.
• Strong interpersonal skills and ability to work well with others.
• Ability to deal effectively with changing situations and stressful environment.
• Ability to perform tasks related to physical activity to complete the responsibilities of the position.

Responsibilities

• Upholds and supports the mission, philosophy, objectives, policies and ethics of CHSI.
• Utilize strong customer service skills to perform outreach and engagement.
• Creating a friendly atmosphere that allows patient to feel comfortable and valued.
• Providing clear and accessible information about dental services and treatment options, utilize visual aids to enhance their understanding.
• Develop and maintain systematic tracking and documentation practices to ensure easy access to patient data.
• Facilitate referrals to other organizations to secure services not available at CHSI but recommended by Dental providers.
• Collaborate with Community relations to identify Seniors who may need navigation of services and help facilitate those services.
• Provide in-reach to other clinic departments and outreach in the community.
• Follows all dental protocols and Universal Precautions.
• Follows all safety policies when operating equipment; notify Dentist if equipment not working properly.
• Perform all other duties as directed by dentist and Site Manager.

Skills

Customer service

Interpersonal skills

Communication

Professionalism

Stress management

Education

High school diploma or equivalent

CDA or RDA license preferred

BLS certification

Dental radiation certificate/license (if applicable)

Job description

Community Health Systems Inc. is seeking an Integrated Care Coordinator for the SOHP to guide patients through dental services, provide health education, and help navigate insurance coverage.

You will collaborate with the Community Relations team to outreach and promote dental care, working with clinic departments to establish care. The role emphasizes strong customer service, professionalism, and the ability to adapt in a dynamic healthcare environment.