Dental Care Concierge & Scheduling Expert

DirectDental; Ilchester (MD); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

PTO

Bonuses

Job summary

DirectDental in Ellicott City, MD seeks a friendly Dental Customer Service Representative to support two growing practices. You will build patient relationships, schedule appointments, and ensure timely, professional assistance.

This role goes beyond answering phones, converting inquiries into bookings and supporting a seamless patient experience. The successful candidate will excel in communication, manage multiple tasks, and collaborate with front desk and clinical teams to keep providers'

Qualifications

• Previous customer service experience required.
• Dental office/healthcare scheduling experience preferred.
• Excellent verbal and written communication skills.
• Ability to handle multiple calls and responsibilities efficiently.
• Reliable, dependable, and team-oriented.

Responsibilities

• Answer incoming calls promptly and professionally.
• Schedule patient appointments using Dentrix.
• Convert inquiries into booked appointments.
• Follow up on missed calls and inquiries.
• Contact overdue patients to schedule hygiene and treatment appointments.
• Confirm appointments and minimize cancellations/no-shows.
• Explain services, insurance, financing, and office policies.

Skills

Customer service

Communication (verbal & written)

Multitasking

Team collaboration

HIPAA compliance

Tools

Dentrix

Job description

DirectDental in Ellicott City, MD seeks a friendly Dental Customer Service Representative to support two growing practices. You will build patient relationships, schedule appointments, and ensure timely, professional assistance.

This role goes beyond answering phones, converting inquiries into bookings and supporting a seamless patient experience. The successful candidate will excel in communication, manage multiple tasks, and collaborate with front desk and clinical teams to keep providers'