Dental Customer Service

Howard County Dental Office; Ilchester (MD); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

PTO

Bonuses

Job summary

DirectDental in Ellicott City, MD seeks a friendly Dental Customer Service Representative to support two growing practices. You will build patient relationships, schedule appointments, and ensure timely, professional assistance.

This role goes beyond answering phones, converting inquiries into bookings and supporting a seamless patient experience. The successful candidate will excel in communication, manage multiple tasks, and collaborate with front desk and clinical teams to keep providers'

Qualifications

• Previous customer service experience required.
• Dental office/healthcare scheduling experience preferred.
• Excellent verbal and written communication skills.
• Ability to handle multiple calls and responsibilities efficiently.
• Reliable, dependable, and team-oriented.

Responsibilities

• Answer incoming calls promptly and professionally.
• Schedule patient appointments using Dentrix.
• Convert inquiries into booked appointments.
• Follow up on missed calls and inquiries.
• Contact overdue patients to schedule hygiene and treatment appointments.
• Confirm appointments and minimize cancellations/no-shows.
• Explain services, insurance, financing, and office policies.

Skills

Customer service

Communication (verbal & written)

Multitasking

Team collaboration

HIPAA compliance

Tools

Dentrix

Job description

About the Position

We are seeking a friendly, professional, and results-driven Dental Customer Service Representative to support our growing dental practices in Ellicott City, Maryland.

The ideal candidate is an excellent communicator who enjoys helping people, thrives in a fast-paced environment, and understands the importance of delivering exceptional patient experiences.

This role goes beyond answering phones. You will play a key role in building patient relationships, converting inquiries into scheduled appointments, and ensuring patients receive timely, professional assistance.

Key Responsibilities

• Answer incoming calls promptly, professionally, and with a positive attitude.
• Schedule new and existing patient appointments using Dentrix practice management software.
• Convert prospective patient inquiries into booked appointments.
• Follow up with missed calls, website inquiries, and patients who have not scheduled.
• Contact overdue patients to schedule hygiene and recommended treatment appointments.
• Confirm appointments and help minimize cancellations and no-shows.
• Answer general questions about dental services, insurance participation, financing, and office policies.
• Coordinate with front desk teams, treatment coordinators, and clinical staff to ensure seamless communication.
• Maintain accurate patient records and document communications.
• Protect patient confidentiality and comply with HIPAA requirements.
• Monitor appointment opportunities and proactively help keep providers' schedules filled.

Qualifications

• Previous customer service experience required.
• Dental office, medical scheduling, or healthcare call center experience preferred.
• Experience with Dentrix or similar dental practice management software is a strong plus.
• Excellent verbal and written communication skills.
• Ability to handle multiple calls and responsibilities efficiently.
• Strong organizational skills, attention to detail, and a patient-first attitude.
• Comfortable discussing appointment availability, services, and financial options.
• Reliable, dependable, and able to work collaboratively with a team.

What We're Looking For

We're looking for someone who is more than a receptionist. We want a patient-focused problem solver who takes ownership of every interaction.

The successful candidate will be evaluated on patient satisfaction, responsiveness, scheduling accuracy, appointment conversion, and follow-up effectiveness.

Why Join Our Team?

You'll become part of two established, growing dental practices that value teamwork, professionalism, patient relationships, and continuous improvement. We offer an opportunity to make a meaningful impact on both patient experiences and practice growth.

If you're passionate about customer service, enjoy helping people, and take pride in delivering outstanding results, we'd love to hear from you.

Benefits:

• Medical
• Dental
• Vision
• 401k
• PTO
• Bonuses

Compensation:

• $18-$20/hour