Dental Receptionist

SmileHQ and Elite Orthodontics; Glenn Dale (MD); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off and holidays

Retirement plan / 401(k)

Continuing education opportunities

Job summary

SmileHQ and Elite Orthodontics in Glenn Dale, MD is looking for a Dental Business Assistant to manage day-to-day administrative operations. The Business Assistant will be the first point of contact for patients, ensuring a warm and professional experience.

The ideal candidate will have front desk experience in a dental or medical office, familiarity with dental insurance, and excellent organizational skills. We offer competitive pay, health insurance, paid time off, and a supportive work environment.

Qualifications

• 1+ years of front desk experience in a dental or medical office preferred.
• Familiarity with dental insurance and billing processes is essential.

Responsibilities

• Greet and check in/out patients with a warm demeanor.
• Manage schedules and handle insurance and billing tasks.
• Maintain accurate patient records in practice management software.

Skills

Excellent communication and interpersonal skills

Strong organizational skills

Ability to multitask

Familiarity with dental insurance

Education

High school diploma or equivalent

Associate degree

Tools

Dental practice management software (Dentrix, Eaglesoft, Open Dental)

Job description

Dental Business Assistant

Smile HQ Dental & Orthodontics is a family-friendly / cosmetic / pediatric / general dental practice dedicated to providing exceptional patient care in a warm, welcoming environment. We’re looking for a friendly, organized, and detail-oriented Business Associate to be the first point of contact for our patients and a key part of our team.

About the Role

As our Business Assistant, you’ll manage the day-to-day administrative operations of the practice, ensuring patients have a seamless experience from check-in to check-out. You’ll be the face and voice of our office — greeting patients, managing schedules, handling insurance and billing tasks, and supporting our clinical team to keep things running smoothly.

What You’ll Do

• Greet and check in/out patients with a warm, professional demeanor
• Answer phones, schedule and confirm appointments, and manage the practice calendar
• Verify dental insurance benefits and eligibility
• Process patient payments, co-pays, and outstanding balances
• Maintain accurate patient records in the practice management software
• Coordinate referrals and communicate with specialists’ offices as needed
• Manage recall and reactivation lists to keep the schedule full
• Handle patient inquiries via phone, email, and in person
• Maintain a clean, organized, and welcoming front office
• Support office operations and basic administrative tasks

What We’re Looking For

• High school diploma or equivalent required; associate degree a plus
• 1+ years of front desk experience in a dental or medical office preferred
• Familiarity with dental insurance and billing processes
• Experience with dental practice management software (e.g., Dentrix, Eaglesoft, Open Dental) a plus
• Excellent communication and interpersonal skills
• Strong organizational skills and attention to detail
• Ability to multitask in a fast-paced environment
• A positive, patient-first attitude and genuine team player mindset

What We Offer

• Competitive pay based on experience
• Health, dental, and vision insurance
• Paid time off and holidays
• Retirement plan / 401(k)
• Continuing education opportunities
• A supportive, collaborative team environment

Smile HQ Dental and Orthodontics is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.