Dental Assistant

Sonrava Health; Beachwood (OH); On-site; USD 35,000 - 45,000; Full time

Job summary

Sonrava Health is seeking a dedicated Dental Assistant to enhance patient care and support dental procedures. This full-time role focuses on delivering exceptional customer service and ensuring a positive patient experience in a dynamic healthcare environment. Ideal candidates will possess relevant certifications and a passion for patient care.

Qualifications

• Minimum of high school diploma or equivalent required.
• Current radiography certification required.
• Dental Assistant certification, as required by state.

Responsibilities

• Provide exceptional customer service and support to patients.
• Assist doctors with dental procedures and maintain patient flow.
• Educate patients and address their questions or concerns.

Skills

Customer service skills

Interpersonal skills

Analytical skills

Organizational skills

Computer proficiency

Education

High school diploma or equivalent

Current radiography certification

Dental Assistant certification

CPR certification (preferred)

Nitrous Oxide/Oxygen Analgesia certification (preferred)

Job description

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Overview

As a Dental Assistant at Dental Works, patient care is your #1 priority and focus. Your ability to value and improve the patient experience will play a major role in the delivery of extraordinary dental care. Dental Assistants are a critical part of our mission because they not only support the patient, but they also provide the doctor with valuable assistance on patient procedures. The Dental Assistant has direct responsibility for the patient's excellent experience while "in the chair," and patient retention overall.

You are unique, and so are we - it's time you worked with an organization that appreciates you, challenges you, and helps your professional growth with a team of people dedicated to quality, patient care, and leading the industry with innovation. We are searching for talented people who want to provide excellent customer service for the patient, provide precise support to the doctor, and possess an amiable chair-side manner. Flexibility, analytical skills, collaboration, and follow-up are all needed in our dynamic state-of-the-art practice environment. So how about it? - Are you passionate about an opportunity like this?

Responsibilities

Essential Functions

• Provide exceptional customer service, with excellent chair-side manner, by making the patient the #1 priority.
• Be present, engaged, and ready to work at all assigned shift times.
• Take direction from the doctor and/or hygienist(s), assist them with all dental procedures, and anticipate their needs.
• Take, develop, and mount accurate, high-quality radiographs.
• Review patient charts prior to the doctor's arrival, log appropriate patient data and health history during the exam and treatment, as well as transcribe the doctor's notes.
• Clean, sterilize, and prepare the equipment and operatory, per the organization's procedures and guidelines, prior to a patient's appointment.
• Perform efficient and accurate procedures to help maintain the schedule and patient flow.
• Educate the patients and address their questions and/or concerns.
• Demonstrate good teamwork to deliver an extraordinary experience for every patient.
• Partner with the doctors, hygienists, Operations Leaders, and support staff to maintain excellent patient service and integrity within the organization.
• Assist the front office staff in scheduling patients' follow-up visits, as well as tracking the incoming and outgoing lab cases, to ensure quality and timely products.
• When assigned by the Operations Leader, monitor the level of dental supplies and order using approved formulary.
• Promote and market Sonrava-supported practices' services and retail products.
• Complete checklists as assigned and participate in daily huddles to ensure smooth daily operations.
• Maintain patient confidentiality through HIPAA compliance.
• Follow the organization's safety policies and procedures through OSHA compliance and BBP (Blood-borne Pathogens) federal regulations.
• Complete all Learning Management System requirements.

Qualifications

Education/Certification

• Minimum of high school diploma or equivalent required.
• Current radiography certification required.
• Dental Assistant certification, as required by state, or ability to become certified.
• Current certification in Cardiopulmonary Resuscitation (CPR) preferred.
• Current certification to monitor Nitrous Oxide/Oxygen Analgesia preferred.
• Maintain annual OSHA, HIPAA, and Infection Control training.

Skills and Abilities

• Experience in a professional environment with direct patient contact preferred.
• Excellent positive attitude and customer service skills.
• Professionalism and integrity in all aspects of the job, including image and both verbal and written communication skills.
• Exceptional interpersonal and relationship-building skills, including conflict resolution skills.
• Strong organization, planning, and analytical skills.
• Ability to multi-task and remain calm in a rapidly changing environment.
• Computer proficiency and the ability to learn new programs as required.

Work Environment and Conditions

• Overtime required as approved by Operations Leader.
• Travel as needed for training and to perform job functions.
• Safety procedures and personal protective equipment required to minimize risks from radiographs and blood-borne pathogens.
• Potential for prolonged sitting and standing.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Health Care Provider

Industries

• Hospitals and Health Care