Demo & RMA Logistics Specialist

Automatic Data Processing, Inc.; Cincinnati (OH); On-site; USD 18,000 - 20,000; Full time

Job summary

ACT Entertainment is seeking a detail-oriented Demo & RMA Specialist to ensure demo gear and returns move smoothly. You will pack, label, and monitor shipments, coordinate with warehouse and service teams, and keep precise records of items shipped and received.

The role requires at least two years in warehouse work, strong communication, and familiarity with inventory procedures. Training on demo tracking software and AX will be provided, with a focus on quality and show-readiness.

Qualifications

• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• A thorough understanding of warehouse policies and procedures.
• Strong planning and organizational skills.
• Ability to work quickly and efficiently.
• Ability to adapt to changing needs quickly and effectively, while maintaining positive composure.

Responsibilities

• Prepare shipments - pack, protect, and label boxes for domestic and international pickups, and monitor shipments in transit.
• Be the bridge between teams - coordinate activities between the warehouse and service departments.
• Keep meticulous records - document items shipped and verify identifying information, quantity, and condition.
• Process incoming orders - inspect item condition, compare counts to purchase orders and packing lists, and document any discrepancies.
• Conduct inventory cycle counts and replenish items as needed.
• Perform final assemblies and sub-assemblies, including component labeling and visual inspection for proper placement.
• Perform quality checks against specification sheets.
• Generate purchase orders for marketing vendors and intercompany shipments.
• Use demo tracking software (TrackIt) and internal inventory software (Microsoft AX) to keep everything organized.
• Provide team support and pitch in wherever needed.
• Test and prepare demo equipment so it's always show-ready.

Skills

Communication skills

Organizational skills

Attention to detail

Adaptability

Education

High school diploma or equivalent

Tools

TrackIt

Microsoft AX

Job description

ACT Entertainment is seeking a detail-oriented Demo & RMA Specialist to ensure demo gear and returns move smoothly. You will pack, label, and monitor shipments, coordinate with warehouse and service teams, and keep precise records of items shipped and received.

The role requires at least two years in warehouse work, strong communication, and familiarity with inventory procedures. Training on demo tracking software and AX will be provided, with a focus on quality and show-readiness.