Show-Ready Demo & RMA Specialist

ACT Entertainment; Cincinnati (OH); On-site; USD 25,000 - 33,000; Full time

Job summary

ACT Entertainment in Cincinnati, OH is seeking a Demo & RMA Specialist to keep our demo gear ready for shows. You’ll manage shipments, track equipment, and coordinate between warehouse and service teams to ensure items are tested, labeled, and show-ready.

The role emphasizes attention to detail, organizational excellence, and safe handling of equipment. A solid warehouse background and familiarity with demo processes are ideal.

Qualifications

• High school diploma or equivalent.
• At least two years of warehouse work experience.
• Quality Control experience a plus.
• Basic knowledge of moving lights is a plus.
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• A basic understanding of warehouse product codes and terminology.
• Strong adherence to safety standards.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Prepare shipments — pack, protect, and label boxes for domestic and international pickups, and monitor shipments in transit.
• Be the bridge between teams — coordinate activities between the warehouse and service departments.
• Keep meticulous records — document items shipped and verify identifying information, quantity, and condition.
• Process incoming orders — inspect item condition, compare counts to purchase orders and packing lists, and document discrepancies.
• Conduct inventory cycle counts and replenish items as needed.
• Perform final assemblies and sub-assemblies, including component labeling and visual inspection for proper placement.
• Perform quality checks against specification sheets.
• Generate purchase orders for marketing vendors and intercompany shipments.
• Use demo tracking software TrackIt and internal inventory software Microsoft AX to keep everything organized.
• Provide team support and pitch in wherever needed.
• Test and prepare demo equipment so it's always show-ready.

Skills

Organization

Detail-oriented

Communication skills

Safety awareness

Microsoft Office

Quality control

Warehouse experience

Moving lights knowledge

Education

High school diploma or equivalent

Tools

TrackIt

Microsoft AX

Microsoft Word

Microsoft Excel

PowerPoint

Job description

ACT Entertainment in Cincinnati, OH is seeking a Demo & RMA Specialist to keep our demo gear ready for shows. You’ll manage shipments, track equipment, and coordinate between warehouse and service teams to ensure items are tested, labeled, and show-ready.

The role emphasizes attention to detail, organizational excellence, and safe handling of equipment. A solid warehouse background and familiarity with demo processes are ideal.