Demo & RMA Specialist

ACT Entertainment; Cincinnati (OH); On-site; USD 25,000 - 33,000; Full time

Job summary

ACT Entertainment in Cincinnati, OH is seeking a Demo & RMA Specialist to keep our demo gear ready for shows. You’ll manage shipments, track equipment, and coordinate between warehouse and service teams to ensure items are tested, labeled, and show-ready.

The role emphasizes attention to detail, organizational excellence, and safe handling of equipment. A solid warehouse background and familiarity with demo processes are ideal.

Qualifications

• High school diploma or equivalent.
• At least two years of warehouse work experience.
• Quality Control experience a plus.
• Basic knowledge of moving lights is a plus.
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• A basic understanding of warehouse product codes and terminology.
• Strong adherence to safety standards.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Prepare shipments — pack, protect, and label boxes for domestic and international pickups, and monitor shipments in transit.
• Be the bridge between teams — coordinate activities between the warehouse and service departments.
• Keep meticulous records — document items shipped and verify identifying information, quantity, and condition.
• Process incoming orders — inspect item condition, compare counts to purchase orders and packing lists, and document discrepancies.
• Conduct inventory cycle counts and replenish items as needed.
• Perform final assemblies and sub-assemblies, including component labeling and visual inspection for proper placement.
• Perform quality checks against specification sheets.
• Generate purchase orders for marketing vendors and intercompany shipments.
• Use demo tracking software TrackIt and internal inventory software Microsoft AX to keep everything organized.
• Provide team support and pitch in wherever needed.
• Test and prepare demo equipment so it's always show-ready.

Skills

Organization

Detail-oriented

Communication skills

Safety awareness

Microsoft Office

Quality control

Warehouse experience

Moving lights knowledge

Education

High school diploma or equivalent

Tools

TrackIt

Microsoft AX

Microsoft Word

Microsoft Excel

PowerPoint

Job description

DEMO & RMA SPECIALIST

Make Sure Every Piece of Gear Is Ready for Its Moment in the Spotlight

LOCATION

Cincinnati, OH

DEPARTMENT

Operations

FLSA STATUS

Non-Exempt

REPORTS TO

Warehouse Manager

Before a moving light hits its mark on stage, it passes through the hands of our Demo & RMA team. At ACT Entertainment, we're passionate about the live experience and the sense of community it creates at concerts, theatres, theme parks, houses of worship, and beyond. We're looking for an organized, hands-on Demo & RMA Specialist to keep our demo equipment and returns moving smoothly — tested, tracked, and ready to perform.

If you're detail-obsessed, love keeping things organized, and want your work to directly support the gear behind unforgettable shows, this role is for you.

What You'll Do

• Prepare shipments — pack, protect, and label boxes for domestic and international pickups, and monitor shipments in transit.


• Be the bridge between teams — coordinate activities between the warehouse and service departments.


• Keep meticulous records — document items shipped and verify identifying information, quantity, and condition.


• Process incoming orders — inspect item condition, compare counts to purchase orders and packing lists, and document any discrepancies.


• Conduct inventory cycle counts and replenish items as needed.


• Perform final assemblies and sub-assemblies, including component labeling and visual inspection for proper placement.


• Perform quality checks against specification sheets.


• Generate purchase orders for marketing vendors and intercompany shipments.


• Use demo tracking software (TrackIt) and internal inventory software (Microsoft AX) to keep everything organized.


• Provide team support and pitch in wherever needed.


• Test and prepare demo equipment so it's always show-ready.

What You Bring

• High school diploma or equivalent.


• At least two years of warehouse work experience.


• Previous Quality Control experience a plus.


• Basic knowledge of moving lights is a plus.


• Excellent verbal and written communication skills.


• Excellent organizational skills and attention to detail.


• A basic understanding of — or the ability to quickly learn — company product codes and terminology.


• A thorough understanding of warehouse policies and procedures.


• Strong planning and organizational skills.


• Strong adherence to safety standards.


• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).


• Good analytical skills and sound judgment when it comes to inventory.


• Ability to work quickly and efficiently


• Ability to adapt to changing needs quickly and effectively, while maintaining positive composure.

WHY ACT ENTERTAINMENT?

• Deliver Legendary Service — we create “WOW” moments for every customer, every time.


• Do the Right Thing, Always — integrity guides every decision we make.


• Practice Blameless Problem-Solving — we focus on solutions and get smarter with every challenge.


• Embrace Change and Growth — we stay curious, flexible, and open to new possibilities.


• Be Positive & Keep Things Fun — we work hard, laugh often, and spread good energy.

ACT Entertainment is an Equal Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Frequently required to stand.


• Ability to move around the warehouse


• Must be able to lift up to 25 pounds at a time.


• Specific vision abilities required by this job include: close vision; distance vision; color vision; peripheral vision; depth perception and ability to adjust focus.

COMPANY VALUES

• Deliver Legendary Service: It’s all about the experience. With every experience, do the little things, as well as the big things, that surprise people. Make every interaction stand out for its helpfulness. Create the “WOW” factor that turns customers into raving fans. This includes both internal and external customers.


• Do the Right Thing, always: Demonstrate an unwavering commitment to doing the right thing in every action you take, and, in every decision, you make, especially when no one’s looking . Always tell the truth, no matter the consequences. If you make a mistake, own up to it, apologize, and make it right.


• Practice Blameless Problem-Solving: Demonstrate a relentless solution focus, rather than pointing fingers or dwelling on problems. Identify lessons learned and use those lessons to improve ourselves and our processes so we don’t make the same mistake twice. Get smarter with every mistake. Learn from every experience.


• Contribute to Profit: We’re in business delivering value for our customers while making money. We all play a role in building revenue that exceeds our expenses. Look for ways to increase our sales, develop new customers, and control our expenses.


• Honor Commitments: Do what you say you’re going to do, when you say you’re going to do it. This includes being on time for all phone calls, appointments, and meetings. If a commitment can’t be fulfilled, notify others early and agree on a new deliverable to be honored.


• Embrace Change and Growth: What got us here is not the same as what will get us to the next level. Get outside your comfort zone, rather than stubbornly hanging on to old ways of doing things. Be excited by the possibilities that change, and growth bring. Be flexible.


• Be Positive: You have the power to choose your attitude. Choose to be joyful, optimistic, and enthusiastic. See the good in others. Your attitude is contagious. Spread optimism and positive energy.


• Keep Things Fun: While our passion for excellence is real, remember that the world has bigger problems than the daily challenges that make up our work. Stuff happens. Keep perspective. Don’t take things personally or take yourself too seriously. Laugh every day.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.