Delivery Support & Customer Service Associate

hdsupply; Hanover (MD); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K with company match

Paid Holidays

Paid Time Off

Life Insurance

Disability Insurance

Commuter Benefits

Tuition Reimbursement

Employee Assistance Program

Adoption and Surrogacy Assistance

Job summary

HD Supply is seeking a Delivery Assistant to support drivers with customer orders, loading/unloading, and verifying order accuracy. You will interact with customers and ensure safety procedures are followed throughout the delivery process.

The role involves assisting with warehouse tasks, communicating with drivers and customers, and maintaining high service levels while adhering to company policies.

Qualifications

• Knowledge of warehouse procedures, requisitions, purchase orders, invoices, and delivery documents.
• Prior delivery assistant experience in a similar industry.
• 1+ years of experience operating material handling equipment.

Responsibilities

• Works with delivery drivers to ensure safe, accurate, and efficient delivery of customer orders.
• Inspects deliveries prior to load to ensure orders are correct and undamaged.
• Assists with loading/unloading merchandise using material handling equipment.
• Makes customer calls before and during delivery.
• Interfaces with customers regarding orders and proof of delivery.
• Relays escalated customer concerns to distribution center leadership.
• Provides professional customer service during deliveries.
• Performs general warehouse duties as needed.

Skills

Warehouse procedures

Delivery assistant experience

Material handling equipment

Education

HS Diploma or GED

Job description

HD Supply is seeking a Delivery Assistant to support drivers with customer orders, loading/unloading, and verifying order accuracy. You will interact with customers and ensure safety procedures are followed throughout the delivery process.

The role involves assisting with warehouse tasks, communicating with drivers and customers, and maintaining high service levels while adhering to company policies.