Delivery Support Associate: Loading & Customer Service

HD Supply Canada, Inc; Houston (TX); Hybrid; USD 26,000 - 34,000; Full time

Job summary

HD Supply Canada, Inc. Houston is seeking a Delivery Assistant to support drivers with customer orders, including loading and unloading, interacting with customers, and ensuring safety procedures are followed during every delivery.

This role does not operate company or rental vehicles. You will perform general warehouse duties, call customers before and during deliveries, provide proof of delivery, and relay any escalated issues to supervision.

Qualifications

• Knowledge of warehouse procedures, requisitions, purchase orders, invoices, cargo securement requirements, and delivery documents.
• Prior delivery assistant experience in a similar industry.
• 1+ years of experience operating material handling equipment.

Responsibilities

• Assists delivery drivers with customer orders, including loading and off-loading product, interfacing with customers, and ensuring all safety procedures and practices are followed and maintained.
• Works with delivery drivers to ensure the safe, accurate, and efficient delivery of customer orders.
• Inspects deliveries prior to load to ensure customer orders are accurate and free of damage.
• Assists with loading and unloading merchandise into and out of delivery vehicles when necessary using powered and non-powered material handling equipment.
• Makes customer calls before and during delivery.
• Interfaces with customers regarding orders, including providing proof of delivery and resolving basic customer service issues.
• Relays escalated customer concerns to distribution center leadership.
• Provides exceptional customer service by being polite and professional during deliveries.
• Performs general warehouse duties as needed.

Skills

Warehouse procedures

Delivery experience

Material handling equipment

Education

HS Diploma or GED

Job description

HD Supply Canada, Inc. Houston is seeking a Delivery Assistant to support drivers with customer orders, including loading and unloading, interacting with customers, and ensuring safety procedures are followed during every delivery.

This role does not operate company or rental vehicles. You will perform general warehouse duties, call customers before and during deliveries, provide proof of delivery, and relay any escalated issues to supervision.