Delivery Support Specialist

HD Supply Canada, Inc; Calera (AL); Hybrid; USD 28,000 - 42,000; Full time

Job summary

HD Supply Canada, Inc is seeking an on-site Delivery Assistant to help delivery drivers with customer orders, assist with loading/unloading, and ensure safety procedures are followed. The role involves interacting with customers, providing proof of delivery, and resolving basic service issues.

The position supports warehouse operations with a focus on accurate deliveries, quality checks, and general duties as needed, under supervision.

Qualifications

• Knowledge of warehouse procedures, requisitions, purchase orders, invoices, cargo securement requirements, and delivery documents.
• Prior delivery assistant experience in a similar industry.
• 1+ years of experience operating material handling equipment.

Responsibilities

• Works with delivery drivers to ensure the safe, accurate, and efficient delivery of customer orders.
• Inspects deliveries prior to load to ensure orders are accurate and free of damage.
• Assists with loading and unloading merchandise into and out of delivery vehicles when necessary using powered and non-powered material handling equipment.
• Makes customer calls before and during delivery.
• Interfaces with customers regarding orders, including providing proof of delivery and resolving basic customer service issues.
• Relays escalated customer concerns to distribution center leadership.
• Provides exceptional customer service by being polite and professional during deliveries.
• Performs general warehouse duties as needed.

Skills

Warehouse procedures

Delivery support

Material handling equipment

Customer service

Education

HS Diploma or GED

Job description

HD Supply Canada, Inc is seeking an on-site Delivery Assistant to help delivery drivers with customer orders, assist with loading/unloading, and ensure safety procedures are followed. The role involves interacting with customers, providing proof of delivery, and resolving basic service issues.

The position supports warehouse operations with a focus on accurate deliveries, quality checks, and general duties as needed, under supervision.