Delivery Supervisor

Breakthru Beverage Group; North Wales (Montgomery County); On-site; USD 60,000 - 85,000; Full time

Job summary

Breakthru Beverage Group in the United States is seeking an experienced Delivery Operations Supervisor to support the daily management of the operations delivery staff. The role focuses on routing software, fleet oversight, performance management, and ensuring safe driving practices.

You will coach drivers, monitor attendance, verify invoices, and coordinate with sales, warehouse, and customer service to resolve discrepancies.

Qualifications

• Minimum of 3 years’ experience in related area.
• CDL license preferred.
• Bachelor’s degree or equivalent training/work experience.
• Proficient with MS Office and presentation software.
• Strong communication, problem-solving and customer service skills.

Responsibilities

• Effectively aid in managing the delivery operations team.
• Monitor delivery fleet using Samsara and performance metrics.
• Oversee hiring, transfers and other personnel actions.
• Maintain driver attendance, sick days and vacations.
• Coach drivers on safety, lifting techniques and processes.
• Verify daily delivery driver invoices and paperwork.
• Interface with customers to resolve discrepancies and build relationships.
• Collaborate with sales, warehouse, delivery and customer service.
• Administer workers’ compensation, incentives and safety programs.
• Handle beverage alcohol products and related duties as assigned.

Skills

Analytical skills

Communication skills

Customer service

Problem-solving

Teamwork

Attention to detail

Multi-tasking

Education

Bachelor’s degree in related field

CDL license (preferred)

Tools

MS Office

Presentation software

Job description

Are you a current Associate? To be considered, you must submit your application through the internal Career Portal (Jobs Hub). Click here to access.Time Type:Full timeRemote Type:Job Family Group:Market OperationsJob Description Summary:The primary purpose of this position is to assist with the daily management of the operations delivery staff.**Routing Software Experience is Required**Job Description:Job Responsibilities:Effectively aide in managing the delivery operations team.Monitor delivery fleet using Samsara.Recommend and/or perform performance management actions including but not limited to selection and hiring, transferring, and discharging, the assignment of work, or progressive discipline.Maintain driver’s attendance records, sick days, vacation, etc.Trains drivers in the areas of safe driving, proper lifting techniques and company delivery process and procedure.Regular ride along with Drivers and perform observation and coaching to ensure proper customer service, productivity metric achievement, and safety practicesPayroll oversight including attendance records and paid time offResponsible for DOT compliance, which may include DOT safety requirements and DOT drug screening.Oversee or aide in the function of timely and accurate verification and processing of the daily delivery driver invoices, associated paperwork, returns and collections.Interface with customers solving discrepancies, problems and creating a cohesive relationship.Foster and maintain a collaborative relationship with the sales, warehouse, delivery and customer service departments.Administration of worker’s compensation, incentive and safety programs.Responsibly handle beverage alcohol product.Other duties, as assigned by the jobholder’s supervisor, may also be required.Minimum Qualifications:Minimum of 3 years’ experience in related areaProficient PC skills using MS Office and other various computer programs including presentation softwareMust be a results-oriented professional with verbal/written communication skills using diplomacy and discretion as well as customer service skillsAbility to multi-task, work independently and/or within a team, pay attention to detail and meet deadlinesAnalytic and Reporting skillsUtilize sound judgement and problem-solving skillsAbility to work in fast-paced, high-volume, team environmentPreferred Qualifications:Maintain a valid CDL licenseBachelor’s degree in related field and/or equivalent training and work experiencePhysical Requirements:While performing the duties of this job, the employee is required to remain in a stationary position at times; communicate, and operate a computer and telephoneOccasionally carry & lift up to 65 poundsOccasionally reach overhead, squat and bendFrequently walk and stand for extended periods of timeCompetencies:May help coordinate the work of junior members of the team.Resolves issues which are often varied and non-routine. Undertakes analysis and investigation to solve issues.This job description is only a summary of the typical functions of this position, not an exhaustive or comprehensive list of all possible job responsibilities, tasks and duties. Responsibilities, tasks, and duties of individual jobholders may vary from the above description.--Breakthru Beverage Group is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information and other legally protected characteristics. The EEO is the Law poster is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call [phone] and let us know the nature of your request and your contact information.