Delivery Service Excellence Supervisor

Breakthru Beverage Wisconsin Metro Milwaukee, LLC; Milwaukee (WI); On-site; USD 65,000 - 90,000; Full time

Job summary

Breakthru Beverage Wisconsin Metro Milwaukee, LLC is seeking an Delivery Service Excellence Supervisor to oversee the Delivery Department, guide the supervisory team, and provide direction to Drivers, Routing, Safety, and compliance. You will review routes, plans, service times and driver performance to optimize distribution.

Responsibilities include coordinating with field supervisors, sales and routing teams, ensuring schedules are met, and driving performance improvements while upholding DOT

Qualifications

• Bachelor’s degree in supply chain, management, communications, or related field and/or equivalent training and work experience.
• Minimum of 3 years’ professional experience in a fast-paced, high volume distribution environment.
• Advanced PC skills using MS Office and other various computer programs including presentation software.
• Must be a results-oriented professional with excellent verbal/written communication skills using diplomacy and discretion as well as customer service skills.
• Ability to multi-task, work independently and/or within a team, pay attention to detail and meet deadlines.
• Highly organized with exceptional analytic and reporting skills.
• Ability to think creatively, identify and propose solutions to drive performance improvement.
• Utilize sound judgement and problem-solving skills.
• Ability to work in fast-paced, high-volume, team environment.
• Strong understanding of DOT, FMCSA, and state regulations pertaining to transportation is crucial.
• Including laws and regulations pertaining to vehicle safety, driver hours, safety and other relevant areas.

Responsibilities

• Ensure market is optimizing the distribution of products and resources.
• Monitor and evaluate actual versus predicted routing, determine root causes of issues and propose/lead recommendations and implementation of resolutions.
• Complete pre and post shift reviews with each driver.
• Act as liaison between field delivery supervisors, drivers, sales leaders, and routing team.
• Communicating proactively with Drivers to ensure adherence to daily distribution schedules and that the department meets performance goals.
• Assist in direction of Delivery Supervisors in field, guiding them for support, training, and information validation or investigation as needed.
• Reviews distribution productivity reporting to appropriate supervisor for review and determination.
• Suggests efficiency ideas, cost reduction measures and assist with implementation of distribution changes.
• Effectively supports managing the delivery operations team.
• Monitor delivery fleet using Omni Tracs, Samsara, Roadnet and/or other delivery/routing software.
• Recommend performance management actions including but not limited to selection and hiring, transferring, and discharging, the assignment of work, or progressive discipline.
• Review driver attendance and work records.
• Review and verify driver DOT qualifications and advise delivery supervisors of compliance needs.
• Interprets, trains and consistently applies company policies, protocols and procedures including but not limited to DOT, record keeping, performance expectations and safe work methods.
• Contribute to DOT compliance, which may include DOT safety requirements and DOT drug screening.
• Oversee or aide in the function of timely and accurate verification and processing of the daily delivery driver invoices, associated paperwork, returns and collections.
• Acts as customer and sales interface to identify opportunities, resolve issues or discrepanciesand create a cohesive relationship Foster and maintain a collaborative relationship with the sales, warehouse, delivery and customer service departments to resolve all customer or distribution opportunities Execute scheduled daily communications to Operations and Market Commercial Leadership.
• Supervise the proper selection and utilization of Company assets in support of the Distribution department and . Coordinate required repairs with proper departments as necessary.
• Other duties, as assigned by the jobholder’s supervisor, may also be required.

Skills

MS Office

Delivery/logistics coordination

Communication skills

Analytical skills

DOT/FMCSA knowledge

Team leadership

Education

Bachelor’s degree in supply chain, management, or related field

Tools

Omnitracs

Samsara

Roadnet

SAP

Job description

Time Type: Full time Remote Type: Job Family Group: Market Operations

Job Description Summary: The Delivery Service Excellence Supervisor is responsible for overseeing, evaluating, enhancing, and leading improvements within the Delivery Department. Duties include providing collective guidance to the delivery supervisory team and specific directions to Drivers, Routing, Safety, and compliance. This role will review routes, route plans, stop types, service times, classifications, driver performance, delivery frequency to create optimized distribution plans.

Job Responsibilities

• Ensure market is optimizing the distribution of products and resources.
• Monitor and evaluate actual versus predicted routing, determine root causes of issues and propose/lead recommendations and implementation of resolutions.
• Complete pre and post shift reviews with each driver.
• Act as liaison between field delivery supervisors, drivers, sales leaders, and routing team.
• Communicating proactively with Drivers to ensure adherence to daily distribution schedules and that the department meets performance goals.
• Assist in direction of Delivery Supervisors in field, guiding them for support, training, and information validation or investigation as needed.
• Reviews distribution productivity reporting to appropriate supervisor for review and determination.
• Suggests efficiency ideas, cost reduction measures and assist with implementation of distribution changes.
• Effectively supports managing the delivery operations team.
• Monitor delivery fleet using Omni Tracs, Samsara, Roadnet and/or other delivery/routing software.
• Recommend performance management actions including but not limited to selection and hiring, transferring, and discharging, the assignment of work, or progressive discipline.
• Review driver attendance and work records.
• Review and verify driver DOT qualifications and advise delivery supervisors of compliance needs.
• Interprets, trains and consistently applies company policies, protocols and procedures including but not limited to DOT, record keeping, performance expectations and safe work methods.
• Contribute to DOT compliance, which may include DOT safety requirements and DOT drug screening.
• Oversee or aide in the function of timely and accurate verification and processing of the daily delivery driver invoices, associated paperwork, returns and collections.
• Acts as customer and sales interface to identify opportunities, resolve issues or discrepanciesand create a cohesive relationship Foster and maintain a collaborative relationship with the sales, warehouse, delivery and customer service departments to resolve all customer or distribution opportunities Execute scheduled daily communications to Operations and Market Commercial Leadership.
• Supervise the proper selection and utilization of Company assets in support of the Distribution department and . Coordinate required repairs with proper departments as necessary.
• Other duties, as assigned by the jobholder’s supervisor, may also be required.

Minimum Qualifications

• Bachelor’s degree in supply chain, management, communications, or related field and/or equivalent training and work experience.
• Minimum of 3 years’ professional experience in a fast-paced, high volume distribution environment.
• Advanced PC skills using MS Office and other various computer programs including presentation software.
• Must be a results-oriented professional with excellent verbal/written communication skills using diplomacy and discretion as well as customer service skills.
• Ability to multi-task, work independently and/or within a team, pay attention to detail and meet deadlines.
• Highly organized with exceptional analytic and reporting skills.
• Ability to think creatively, identify and propose solutions to drive performance improvement.
• Utilize sound judgement and problem-solving skills.
• Ability to work in fast-paced, high-volume, team environment.
• Strong understanding of DOT, FMCSA, and state regulations pertaining to transportation is crucial.
• Including laws and regulations pertaining to vehicle safety, driver hours, safety and other relevant areas.

Preferred Qualifications

• Experience using Microsoft software platforms and industry platforms (Omnitracs, Samsara, Roadnet, SAP, etc.).

Physical Requirements

• While performing the duties of this job, the employee is required to remain in a stationary position at times
• communicate and operate a computer and telephone
• Occasional carrying, overhead reaching and lifting of 15 pounds to perform various duties
• Occasional immediate reaching to perform various office duties
• Occasional standing for short amounts of time to perform various duties
• Occasional walking for short amounts of time to perform various duties
• Extended sitting for long periods of time at desk or workstation
• Minimal squatting or bending to perform various duties
• Occasional Climb Stairs

Competencies

• Will help coordinate the work of junior members of the team and other supervisors.
• Resolves issues which are often varied and non-routine.
• Undertakes analysis and investigation to solve issues.

This job description is only a summary of the typical functions of this position, not an exhaustive or comprehensive list of all possible job responsibilities, tasks and duties. Responsibilities, tasks, and duties of individual jobholders may vary from the above description.

Breakthru Beverage Group is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information and other legally protected characteristics. The EEO is the Law poster is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call [phone] and let us know the nature of your request and your contact information.

We’re driven to be the industry leader in every way, including how we treat our associates. Which is why we’ve built a people-centric, relationship-driven culture designed to maximize career advancement, a sense of belonging, and wellness. Focused on enhancing every aspect and phase of your career, the Breakthru experience includes our commitment to your growth, belonging, and wellness. Breakthru Beverage is a family-owned and operated company with operations across the U.S. and Canada, and more than $8 billion in annual sales driven by a team of 10,000 associates. We deliver world-renowned brands to the doorsteps of North America’s retail, bar and restaurant businesses.