Delivery Supervisor

TopHAT Logistical Solutions; Cincinnati (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading logistics provider in Cincinnati is seeking a Delivery Supervisor to manage high-volume home delivery operations. The ideal candidate will focus on client service, maintain strong relationships, and ensure compliance with contract requirements. Responsibilities include budgeting, billing, training staff, and achieving delivery objectives. This role requires strong communication skills and a commitment to continuous improvement in service delivery.

Qualifications

• Experience in performance-based delivery environments.
• Strong client service and communication skills.
• Ability to manage location P&L.
• Experience with billing and data entry (Excel).
• Ability to train and recruit delivery staff.
• Ability to meet delivery goals with 100% compliance.

Responsibilities

• Help manage the success of high-volume home delivery operations.
• Ensure compliance with client contract requirements.
• Develop strong client relationships through communication.
• Operate within the location's budget (P&L).
• Handle billing, data entry, and Excel spreadsheets.
• Train and recruit delivery staff.
• Manage daily delivery objectives to meet established goals.

Skills

Client service

Communication

Budget management

Data entry / Excel

Staff training & recruitment

Delivery operations

Contract management

Billing

Tools

Excel

Job description

The Delivery Supervisor helps to manage the success of our operation in a high-volume home delivery environment. Due to the unique challenges of the industry, it is essential that applicants possess the skills necessary for success in performance-based environments that focus on client service, urgency, and continuous improvement. The Delivery Supervisor reports directly to the Operations Contract Manager.

Key Responsibilities

• Client Service
• Execute Client contract requirements
• Develop and maintain effective Client relationships through constant communication
• Operate within the agreed budget (P&L) for the location
• Billing/Data Entry/Spreadsheets/Excel
• Constant training and recruitment to better the delivery staff
• Manage the day-to-day delivery objectives to 100% compliance of goals set forth