Delivery Manager

Gnee; Worcester (MA); On-site; USD 60,000 - 75,000; Full time

Job summary

Gnee is looking for a Delivery Manager in Worcester, Massachusetts to oversee our network of Grocery Delivery Partners. This role is critical to ensuring that seniors receive their essentials on time, maintaining high reliability and safety standards.

The ideal candidate will have experience in logistics and team management, problem-solving capabilities, and a commitment to enhancing the quality of life for seniors. Join us in making a difference!

Qualifications

• Previous experience in logistics, dispatch, or team management.
• Ability to stay calm and find quick solutions when issues arise.
• Understanding the impact of delivery delays on seniors' lives.

Responsibilities

• Manage, train, and support Grocery Delivery Partners.
• Monitor real-time delivery routing for efficiency.
• Act as point of escalation for delivery issues.

Skills

Logistics experience

Problem-solving skills

Team management

Job description

About the Role: The Delivery Manager is the logistical backbone of our local operations. You will oversee our network of Delivery Partners, ensuring that every senior gets their groceries and essentials exactly when they need them. You will solve problems on the fly, manage driver schedules, and maintain the high standard of reliability that our users' families depend on.

Responsibilities

• Key Responsibilities:
• Manage, train, and support a team of local Grocery Delivery Partners.
• Monitor real-time delivery routing to ensure efficiency and on-time drop-offs.
• Act as the point of escalation for delivery issues, missing items, or driver emergencies.
• Uphold our strict safety and quality standards across all local deliveries.

Requirements

• Operational Leadership: Previous experience in logistics, dispatch, or team management.
• Problem-Solving Skills: The ability to stay calm and find quick solutions when a delivery goes off track.
• Mission-Driven: A deep understanding that a delayed delivery isn't just a metric—it impacts a senior's daily life and comfort.