Delivery Station Customer Service Associate, DSL

Amazon Inc.; Rutherford (NJ); On-site; USD 21,000 - 30,000; Full time

Job summary

Amazon is seeking a Delivery Station Customer Service Associate to provide in-station, real-time support, assisting customers with timely, accurate information about their packages. You will connect customers with experts to resolve issues and ensure satisfaction, handling inquiries with care and professionalism.

The role requires strong communication skills, the ability to prioritize customer needs, and a commitment to Amazon’s customer-centric values.

Qualifications

• Direct customer interaction in-person, by phone or email.
• Ability to empathize with and prioritize customer needs.
• Uphold company values and respect every customer.
• Resolve issues and set appropriate expectations with customers.
• Craft clear, concise written responses to customer issues.

Responsibilities

• Communicate directly with customers in-person, by phone and email.
• Empathize with and prioritize customer needs.
• Uphold company values and respect every customer.
• Resolve issues and set appropriate expectations with customers.
• Understand and respond to issues presented by customers.
• Compose grammatically correct, concise written responses to issues.
• Approach problems logically to ensure appropriate outcomes.
• Make quick, effective decisions on behalf of the customer.
• Work a full-time schedule (40+ hours/week).

Skills

Customer service

Communication

Empathy

Job description

Delivery Station Customer Service Associate, DSL

Job ID: 10557166 | Amazon.com Services LLC

At Amazon, our mission is to be Earth’s most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders. We’re making history and the good news is that we’ve only just begun. At Amazon you get to Work with smart, passionate people who are building new products and services every day on behalf of our customers. As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in station real-time, hands-on support to ensure our customers receive their packages on time, as promised. The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages. The work is beyond fulfilling and delivering customer orders; it’s making sure we put smiles on customer’s faces.

Key job responsibilities

As a Delivery Station Customer Service Associate, you will be responsible for:

• Communicating with customers directly in-person, in addition to communicating via phone and email
• Empathizing with and prioritizing customer needs
• Upholding company values and respecting every customer
• Resolving issues and setting appropriate expectations with customers
• Clearly understanding and responding appropriately to the issues that customers present
• Consistently composing grammatically correct, concise, and accurate written responses to customer issues
• Approaching problems logically and with good judgment to ensure the appropriate customer outcome
• Making quick and effective decisions on behalf of the customer
• Working a flexible Full-Time (40+ hours per week) schedule

Performing the