Delivery Solutions Engineer

Global-e; New York (NY); Hybrid; USD 140,000 - 150,000; Full time

Job summary

Global-e, Nasdaq: GLBE, is hiring a Solutions Engineer to lead technology and integration tracks for online retailers expanding cross-border e-commerce. You will work across Sales, Project, Product and R&D, conducting technical discussions and prototyping integrations in merchant environments.

The role requires strong communication, 4+ years in SaaS integration, and a solid CS/tech background, with hands-on API, SQL and cloud experience.

Qualifications

• Bachelor's or Master's degree in computer science or a technical field.
• 4+ years in solution design/integration with direct client interaction.
• Experience communicating complex tech to diverse audiences.
• Strong understanding of systems integration concepts and APIs.

Responsibilities

• Explain platform features and troubleshoot integration roadblocks for clients.
• Identify opportunities and strategize to resolve technical objections.
• Recommend integration strategies and best practices for the Global-e platform.
• Act as technical focal point for client integrations and prototyping.
• Provide ongoing education and technical assistance to partners and clients.
• Stay updated on product roadmaps and feedback from the field.

Skills

Solution design

Integration

Communication

API implementation

SQL

Cloud/IT tech

Multitasking

Ecommerce experience

Education

BA/BS or MS in CS/technical field

Tools

RESTful APIs

SQL

Job description

Global-e (Nasdaq: GLBE) is the world’s leading platform to enable and accelerate global, direct-to-consumer cross-border e-commerce growth. We make selling internationally as simple as selling domestically for hundreds of retailers and brands worldwide.

We’re looking for a skilled and enthusiastic Solutions Engineer to play a key role in supporting our Sales, Project, Product and R&D teams, conducting technical discussions with online retailers and brands wishing to expand their cross-border business with Global-e .

The job will include leading the technology and integration tracks in face-to-face as well as remote meetings with prospect and existing clients, being always up to date with ongoing and future developments of Global-e ’s systems, as well as taking client’s feedbacks, inputs and requests back to the Product and R&D teams.

Responsibilities:

• Help clients understand the power and flexibility of Global-e ’s platform, explaining technical features and problem solving any potential roadblocks
• Work with the team to identify and qualify business opportunities, identify key customer technical objections and develop the strategy to resolve technical impediments
• Make recommendations on integration strategy required to successfully implement a complete solution providing “best practice” advice to customers to optimize the integrated Global-e platform effectiveness
• Act as a technical focal point for integrating clients, have the technological savviness required to demonstrate and prototype integrations in merchant environments
• Provide ongoing education and technical assistance to current partners and integrate clients
• Become a Product expert up to date with features and product roadmaps, by actively participating in internal technical discussions, contributing “field-level” feedback from clients and prospects – act as the Product’s and R&D’s teams mediator
• Take part in building best practices and supporting the broader team

Requirements

• 4 years’ experience in solution design / integration with direct client interaction, in SaaS-based environment – solutions engineer role preferred
• Strong communication skills with the ability to convey complex technical concepts to both technical and non-technical audiences
• BA/BS/master’s degree in computer science or another technical field
• Firm understanding of systems integration concepts, API implementation (RESTful services) and relational databases (SQL)
• Established problem-solving skills and troubleshooting abilities
• Willingness to learn and work with varying technological environments (including emerging technologies), methodologies, and solutions in the Cloud/IT Technology space; as well as
• Ability to multitask and work well under deadlines in a changing environment
• Previous experience in eCommerce and Logistics/Operations environment is a strong advantage

Compensation range: $140,000/yr – $150,000/yr

Global-e is an equal opportunity employer. Our team is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and welcome applications from people of all walks of life.

Our people play the key role in our success, and we are always looking for more driven, talented, and ambitious individuals to join our growing international family.