Delivery Quality Lead | SOP & Process Improvement

Ken’s Gutters, LLC; Clearwater (FL); On-site; USD 75,000 - 105,000; Full time

Job summary

Ken’s Gutters, LLC seeks a Delivery Quality Manager to monitor and improve the quality of our job delivery process. This office-based role ensures SOP adherence, audits completed work, and resolves issues before they impact customers.

You will work closely with dispatch, production, and field teams to maintain high standards across projects. The role emphasizes organization, process improvement, and accountability to deliver an exceptional customer experience with consistent procedures and

Qualifications

• Experience in delivery, dispatch, production coordination, or field operations.
• Familiarity with SOPs, quality control, or operational audits.
• Strong organizational and communication skills.

Responsibilities

• Oversee the quality of job delivery from start to finish.
• Audit completed jobs for quality, documentation, and process compliance.
• Ensure SOPs are consistently followed and identify areas for improvement.
• Coach teams to adhere to procedures and maintain high standards.
• Collaborate with Dispatch, Production, Customer Service, and Management to improve efficiency.

Skills

Quality Assurance

Operations

SOP adherence

Tools

CRM systems

Scheduling software

Microsoft Office

Job description

Ken’s Gutters, LLC seeks a Delivery Quality Manager to monitor and improve the quality of our job delivery process. This office-based role ensures SOP adherence, audits completed work, and resolves issues before they impact customers.

You will work closely with dispatch, production, and field teams to maintain high standards across projects. The role emphasizes organization, process improvement, and accountability to deliver an exceptional customer experience with consistent procedures and