Delivery Quality Manager

Ken’s Gutters, LLC; Clearwater (FL); On-site; USD 75,000 - 105,000; Full time

Job summary

Ken’s Gutters, LLC seeks a Delivery Quality Manager to monitor and improve the quality of our job delivery process. This office-based role ensures SOP adherence, audits completed work, and resolves issues before they impact customers.

You will work closely with dispatch, production, and field teams to maintain high standards across projects. The role emphasizes organization, process improvement, and accountability to deliver an exceptional customer experience with consistent procedures and

Qualifications

• Experience in delivery, dispatch, production coordination, or field operations.
• Familiarity with SOPs, quality control, or operational audits.
• Strong organizational and communication skills.

Responsibilities

• Oversee the quality of job delivery from start to finish.
• Audit completed jobs for quality, documentation, and process compliance.
• Ensure SOPs are consistently followed and identify areas for improvement.
• Coach teams to adhere to procedures and maintain high standards.
• Collaborate with Dispatch, Production, Customer Service, and Management to improve efficiency.

Skills

Quality Assurance

Operations

SOP adherence

Tools

CRM systems

Scheduling software

Microsoft Office

Job description

Clearwater, United States | Posted on 08/06/2026

Ken’s Gutters is a nationwide gutter cleaning and maintenance company serving residential and commercial clients across the continental United States. We are known for reliable service, transparent communication, and industry-leading photo reporting that shows the work completed on every job.

Our teams work locally and are supported by clear systems, structured processes, and strong internal communication. As a growing company, we focus on building a professional, organized workplace where employees can grow, take ownership, and be proud of their work.

Ken’s Gutters values accountability, professionalism, teamwork, and continuous improvement. We are an equal opportunity employer committed to a respectful, safe, and compliant work environment.

Job Description

Join a Team That Values Excellence!
At Ken's Gutters, we believe exceptional customer servicedoesn't happen by accident—it happens because every job is deliveredconsistently, professionally, and according to well-defined processes.
We're looking for a Delivery Quality Manager to help ensureevery project meets our standards from start to finish. This is a criticaloffice-based role responsible for monitoring job quality, ensuring StandardOperating Procedures (SOPs) are followed, identifying issues before they becomeproblems, and helping our delivery team operate like a well-oiled machine.
If you're highly organized, thrive on structure, enjoy improving processes, and aren't afraid to hold people accountable, we'd love to meet you.
About the Role
As the Delivery Quality Manager, you'll oversee the qualityof our job delivery process from an operational perspective. You'll reviewcompleted work, audit processes, monitor compliance with company SOPs, identifyareas for improvement, and work closely with dispatchers, project coordinators,and field teams to maintain consistently high standards.
Success in this role means ensuring every job is completedcorrectly, every process is followed, and any issues are addressed quickly andprofessionally.
Key Responsibilities

• Monitor the progress and quality of jobs throughout thedelivery process.
  
• Ensure company Standard Operating Procedures (SOPs) areconsistently followed.
  
• Audit completed jobs for quality, documentation, and processcompliance.
  
• Identify operational issues and work proactively to preventrecurring problems.
  
• Coach and correct team members when procedures are not beingfollowed.
  
• Collaborate closely with Dispatch, Production, CustomerService, and Management.
  
• Maintain accurate records and reports related to deliveryquality.
  
• Recommend improvements that increase efficiency andconsistency.
  
• Help ensure an exceptional customer experience on everyproject.

What We're Looking For

• Strong organizational and problem-solving skills.
  
• Excellent attention to detail.
  
• Confident holding team members accountable in a professionalmanner.
  
• Ability to identify inefficiencies and improve processes.
  
• Excellent communication and follow-up skills.
  
• Comfortable working in a fast-paced environment withmultiple priorities.
  
• Self-motivated, dependable, and highly accountable.
  
• A mindset focused on continuous improvement rather thansimply completing tasks.

Preferred Experience

• Experience in delivery, dispatch, production coordination,or field operations.
  
• Experience in construction, home services, logistics, or asimilar service-based industry.
  
• Experience working with SOPs, quality control, oroperational audits.
  
• Comfortable using computer systems, CRMs, schedulingsoftware, and Microsoft Office.
  
• Dispatching experience is highly desirable.

Why Join Ken's Gutters? We're a growing company that believes great operations arebuilt by great people. You'll have the opportunity to make a real impact byimproving how we deliver our services, helping your teammates succeed, andensuring our customers receive an outstanding experience every time. If you're someone who naturally notices when things could bedone better, enjoys creating order from complexity, and takes pride inoperational excellence, we'd love to hear from you.