Senior Warehouse Operations Supervisor

NXTPoint Logistics

Baltimore (MD)

On-site

USD 66,000 - 80,000

Full time

14 days+

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Job summary

NXTPoint Logistics is hiring an Operations Supervisor to oversee day-to-day warehouse operations, driving efficiency, safety, and customer service across shifts and accounts. The role provides direct leadership to staff, and supports planning, staffing, and continuous improvement initiatives.

Starting pay is $73,000 per year. The incumbent will lead shipping, receiving, inventory control, and material handling, collaborating with Operations, Transportation, Customer Service, and HR to meet

Qualifications

Bachelor’s degree in Logistics, Supply Chain, Business, or related field preferred.
Minimum 3 years of progressive warehouse or distribution operations experience.
Experience leading frontline operations staff in high-volume or complex warehouse environments.
Experience with WMS, labor tracking, and operational performance metrics.
Strong safety compliance, operational planning, and employee performance management.

Responsibilities

Lead, direct, and coordinate daily warehouse operations to ensure safe, efficient, and accurate execution of shipping, receiving, inventory control, and material handling activities.
Provide direct leadership, coaching, and accountability for operations staff, including work prioritization, staffing alignment, and real-time operational decision-making.
Monitor productivity, labor utilization, quality, and service level metrics; analyze trends and implement corrective actions or process improvements.
Support workforce planning activities including scheduling, onboarding, training, performance feedback, and corrective action in partnership with management.
Ensure compliance with OSHA regulations, company safety policies, security procedures, and operational standards.
Serve as the primary escalation point for customer issues, operational disruptions, and employee concerns; drive resolution and communicate outcomes.
Coordinate with cross-functional teams (Operations, Transportation, Customer Service, HR) to meet customer requirements and business objectives.
Oversee proper use, inspection, and maintenance of warehouse equipment, material handling tools, and facility resources.
Ensure accuracy and completeness of operational documentation, inbound/outbound paperwork, inventory records, and system transactions (WMS).
Assist with physical inventories, audits, and implementation of new processes, customer requirements, or operational initiatives.
Model leadership behaviors and promote a culture of safety, accountability, engagement, and continuous improvement.