Delivery Operations Manager

TekSKY; Alabama; On-site; USD 95,000 - 130,000; Full time

Job summary

The candidate will manage drivers, mentor staff, and collaborate with Sales, Warehouse, and Fleet Maintenance teams to meet performance targets and improve efficiency.

Qualifications

• Bachelor's degree in Business, Marketing, Organizational Management, or a related field.
• 5–10 years of significant delivery management experience.
• Minimum 60 months of a clean and valid driver\'s license.
• Ability to obtain and maintain an ABC permit for distribution of alcoholic products.
• Experience in delivery, distribution, transportation, fleet, beverage, or related operations preferred.
• Strong leadership, coaching, communication, organizational, and problem-solving skills.
• Excellent customer service and interpersonal skills.
• Strong computer skills and ability to learn/use Encompass software.
• Knowledge of DOT and safety requirements.

Responsibilities

• Manage daily delivery operations, routes, drivers, and Area Delivery Managers.
• Recruit, interview, onboard, train, coach, and develop delivery personnel.
• Communicate company goals, expectations, performance standards, and deadlines.
• Monitor KPI performance, productivity, shrink, and overall operations, and implement improvement plans.
• Manage accident reporting and ensure compliance with company safety policies, DOT requirements, and internal audits.
• Conduct weekly safety meetings and ensure drivers are trained in safe operating practices.
• Perform and oversee daily pre-trip/post-trip and weekly truck inspections.
• Ensure trucks, pallet jacks, hand trucks, printers, sleds, and other delivery equipment are properly maintained and assigned.
• Manage driver hours and ensure compliance with the 14-Hour Rule.
• Schedule and allocate relief drivers to ensure all routes are covered.
• Perform dynamic routing adjustments when necessary to improve delivery efficiency.
• Maintain uniform standards and ensure employees follow company policies.
• Work closely with Sales, Warehouse, and Fleet Maintenance teams.
• Provide excellent customer service and resolve operational issues effectively.
• Participate in management meetings, company meetings, seminars, and required training programs.
• Develop strong knowledge of the company\'s complete product portfolio.

Skills

Delivery Operations

Team Leadership

Route Management

Fleet Operations

KPI Management

Safety Management

Coaching & Training

Customer Service

Encompass

DOT Compliance

Education

Bachelor's degree

Tools

Encompass software

Job description

The candidate will manage drivers, mentor staff, and collaborate with Sales, Warehouse, and Fleet Maintenance teams to meet performance targets and improve efficiency.