Senior Program Manager - Client Implementations Lead

RAZR Marketing, Inc.; Minnetonka (MN); On-site; USD 120,000 - 160,000; Full time

Job summary

RAZR Marketing, Inc. in the Twin Cities area seeks a Senior Program Manager for Client Implementations to lead a portfolio of loyalty and rewards projects from planning through launch.

You will coordinate channel partners, Operations Delivery Managers, and product, technology, and support teams to deliver programs on schedule and at scale. The ideal candidate brings 7+ years of cross-functional program management, experience with SaaS implementations in financial services, and a proven ability

Qualifications

• Bachelor's degree in business, Project Management, Information Technology, or a related field, or equivalent relevant professional experience.
• 7+ years of experience in program management, project management, SaaS implementation, technology implementation, or related fields.
• Demonstrated experience managing complex, cross-functional programs involving multiple simultaneous client implementations.
• Experience managing software development dependencies within broader implementation programs, including requirements, prioritization, release coordination, and delivery schedules.
• Strong planning and execution skills with the ability to manage timelines, resources, dependencies, risks, and competing priorities.
• Experience working directly with clients, channel partners, vendors, or other strategic business partners.
• Strong stakeholder management skills and demonstrated ability to create accountability across teams without direct reporting relationships.
• Comfortable working with SaaS platforms, integrations, data workflows, APIs, and technical teams.
• Strong analytical, problem-solving, organizational, and communication skills.
• Experience with financial institutions, banking, credit unions, fintech, payments, or financial services is strongly preferred.
• Experience with loyalty, rewards, incentives, promotions, or customer engagement platforms is a plus.
• PMP,PgMP, Agile, or similar project/program management certification is a plus but notrequired.

Responsibilities

• Lead a portfolio of concurrent financial institution implementations from planning through launch.
• Develop andmaintain the master implementation plan, including implementation waves, schedules, milestones, dependencies, resource requirements, and launch dates.
• Coordinateimplementationsequencing and capacity based on program readiness, business priorities, dependencies, and available resources.
• Partner with Operations Delivery Managers to incorporate configuration, validation, testing, and operational readiness activities into implementation plans.
• Monitor portfolio progress,identifyrisks, resource constraints, and bottlenecks, and drive issues to resolution or escalation.
• Establish repeatable implementation processes and standards that enable RAZR and its partners to onboard programs efficiently at scale.

Skills

Program management

SaaS implementation

Cross-functional collaboration

Stakeholder management

Financial services experience

Agile

Education

Bachelor's degree in business or related field

Job description

RAZR Marketing, Inc. in the Twin Cities area seeks a Senior Program Manager for Client Implementations to lead a portfolio of loyalty and rewards projects from planning through launch.

You will coordinate channel partners, Operations Delivery Managers, and product, technology, and support teams to deliver programs on schedule and at scale. The ideal candidate brings 7+ years of cross-functional program management, experience with SaaS implementations in financial services, and a proven ability