Client Operations Delivery Lead

RAZR Marketing, Inc.; Minnetonka (MN); On-site; USD 90,000 - 135,000; Full time

Job summary

RAZR Marketing, Inc. in Minnetonka, MN, is seeking an Operations Delivery Manager to oversee the operational delivery, configuration, and ongoing support of client loyalty programs within our Fibonacci platform.

You will translate client requirements into accurate configurations, validate programs, support testing, launch readiness, and coordinate across internal teams to ensure a high-quality, scalable operations workflow.

Qualifications

• 3-5 years of experience in SaaS implementation, client operations, platform operations, customer success, or related fields.
• Experience working with SaaS platforms and configuring technology solutions based on client or business requirements.
• Strong attention to detail and demonstrated accuracy in configuration and operational execution.
• Strong problem-solving, troubleshooting, and issue-triage skills.
• Excellent written and verbal communication skills.

Responsibilities

• Own the operational setup and configuration of new client loyalty programs within the RAZR platform.
• Translate approved requirements, business rules, and program designs into accurate platform configurations.
• Develop and execute validation procedures and test scenarios to confirm configured programs and processed data produce expected results.
• Validate member/customer records, transactions, balances, rewards, and other program outcomes during implementation.
• Investigate configuration, data, or processing discrepancies and coordinate resolution with the appropriate internal teams.
• Support QA, user acceptance testing, launch readiness, and go-live activities.
• Partner with the Program Manager to ensure configuration, testing, dependencies, risks, and operational requirements are reflected in implementation plans.
• Transition newly launched programs into ongoing operational support.
• Serve as a key operational contact for assigned client programs during implementation and ongoing operations.
• Provide guidance on program configuration, platform functionality, campaigns, promotions, and operational processes.
• Manage ongoing configuration changes and ensure updates are appropriately reviewed, tested, and validated.
• Own initial triage of client-escalated operational, customer service, and technical issues.
• Coordinate issue resolution with Support, Technology, Product, Account Management, and other teams as needed.
• Maintain clear client communication and follow-up on outstanding issues, changes, and operational needs.
• Support a high-quality client experience by proactively identifying and addressing operational challenges or service gaps.

Skills

SaaS implementation

client operations

platform operations

customer success

technical support

program operations

data workflows

problem-solving

attention to detail

communication skills

Tools

CRM

Loyalty platform

Promotions tooling

Job description

RAZR Marketing, Inc. in Minnetonka, MN, is seeking an Operations Delivery Manager to oversee the operational delivery, configuration, and ongoing support of client loyalty programs within our Fibonacci platform.

You will translate client requirements into accurate configurations, validate programs, support testing, launch readiness, and coordinate across internal teams to ensure a high-quality, scalable operations workflow.