Delivery Operations Lead: Route Planning & Coaching

hdsupply; Austin (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

HD Supply facilitates load management and dispatches all driver routes, training and supporting transportation team members. A valid driver’s license and acceptable MVR status are required, and MVRs are monitored regularly.

The role involves operating company or rental vehicles, daily route planning, and ensuring compliance with DOT regulations and internal policies. Occasional travel may occur as part of responsibilities.

Qualifications

• Experience delivering merchandise using a box truck or similar vehicle.
• 3+ years operating material handling equipment.
• No more than 2 minor accidents in the past rolling 3 years.
• No more than 2 moving violations in the past rolling 3 years.
• Wholesale distribution experience.

Responsibilities

• Coordinates the loading and dispatching of all driver routes.
• Oversees pre- and post-trip inspections in accordance with DOT regulations and internal policies and procedures.
• Conducts daily route planning and optimization for drivers.
• Serves as the primary point-of-contact for all driver-related issues.
• Coaches and trains new and existing drivers on policies and procedures and provides feedback to management on team performance.
• Reviews order manifests to ensure customer orders and daily routes are complete and accurate.
• Delivers customer orders within a service area, including interfacing with customers on order issues. Provides exceptional customer service by being polite and professional during deliveries.
• Provides feedback to management on escalated customer service and sales-related concerns. Performs other duties and tasks as assigned.

Skills

Delivery experience

Material handling equipment

Wholesale distribution

Education

Associate degree

Technical certification

Job description

HD Supply facilitates load management and dispatches all driver routes, training and supporting transportation team members. A valid driver’s license and acceptable MVR status are required, and MVRs are monitored regularly.

The role involves operating company or rental vehicles, daily route planning, and ensuring compliance with DOT regulations and internal policies. Occasional travel may occur as part of responsibilities.