Store Team Lead - Delivery, Service & Ops

Domino's; Sharpsburg (NC); On-site; USD 17,000 - 25,000; Full time

Job summary

Domino's in Sharpsburg, NC is seeking a store shift supervisor to lead a team of delivery drivers and customer-service representatives. You will ensure orders are expedited, maintain daily staffing, and handle opening and closing duties including deposits and nightly inventory.

The role emphasizes urgency, customer dispute resolution, and promoting Domino's pizzas and promotions while upholding grooming and appearance standards. Excellent communication is required.

Qualifications

• Experience leading delivery drivers and customer service reps.
• Proven ability to manage staffing and daily store needs.
• Strong cash handling and inventory awareness.

Responsibilities

• Lead a team of delivery drivers and CSRs to ensure orders are expedited quickly and correctly.
• Maintain staffing levels that mirror the needs of business at any point of the day.
• When closing, responsible for end of the night bank deposits.
• When closing, responsible for nightly product inventory count.
• When opening, ensure the store is set up properly and ready to receive orders on time.
• Foster urgency with each order and resolve customer issues to encourage return visits.
• Collect money and signed credit card receipts from delivery drivers at shift end.
• Ensure vehicles used for delivery pass inspection, mechanically and visually.
• Assist with routing to maximize service while maintaining Domino's standards.
• Uphold Domino's grooming, uniform, and appearance standards.
• Promote pizzas, specials, and promotions.
• Receive cross-training for preparing products, opening/closing procedures, operate pizza oven, and properly box products for delivery or carryout.
• Provide quality customer service to internal and external customers both over the phone and in person.
• Ability to speak and write clearly and use a computer-based order entry system.
• Contribute to and promote teamwork, energy, and fun.

Skills

Team leadership

Customer service

Conflict resolution

Cash handling

Inventory control

Tools

POS system

Job description

Domino's in Sharpsburg, NC is seeking a store shift supervisor to lead a team of delivery drivers and customer-service representatives. You will ensure orders are expedited, maintain daily staffing, and handle opening and closing duties including deposits and nightly inventory.

The role emphasizes urgency, customer dispute resolution, and promoting Domino's pizzas and promotions while upholding grooming and appearance standards. Excellent communication is required.