Delivery Operations Dispatcher Lead

Amazon; Pennsylvania; On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Weekly pay

Job summary

KRP Transport, an Amazon Delivery Service Partner, is hiring a full-time Dispatcher to manage day-to-day operations for 40-60 delivery associates at 776 Saegers Station Road, Montgomery, PA. You will lead dispatch, monitor performance, coach drivers, and ensure safety and DOT compliance.

Shifts start around 10 AM; pay is $24.50 per hour with weekly pay. Excellent Excel/Outlook skills and the ability to work in a fast-paced environment are essential for success in this role.

Qualifications

• Must be 21+ years old.
• 2+ years of DSP dispatcher experience preferred.
• Experience managing hourly employees in a fast-paced environment.
• Strong Microsoft Excel, Outlook, and reporting skills.
• Basic understanding of fleet and vehicle operations.
• Proven ability to analyze operational metrics and translate data into actionable coaching.
• Strong conflict resolution, communication, and leadership skills.
• Experience improving safety performance and driver engagement.
• Ability to thrive in a fast-paced, constantly changing environment.

Responsibilities

• Manage day-to-day operations for a team of 40–60 delivery associates.
• Lead daily stand-up meetings and dispatch operations.
• Own the DSP Scorecard by monitoring performance metrics and implementing coaching plans to improve safety, quality, productivity, and customer experience.
• Conduct regular one-on-one coaching sessions with drivers using scorecard data, Netradyne events, Mentor performance, and customer feedback to improve individual and team performance.
• Monitor on-time delivery, route completion, attendance, safety scores, DCR, CDF, POD quality, and customer feedback.
• Develop staffing plans and scheduling strategies based on route forecasts.
• Oversee fleet maintenance, inspections, registrations, fueling, and damage management.
• Conduct ride-alongs and field observations to reinforce safe driving and delivery best practices.
• Identify operational challenges and implement continuous improvement strategies.
• Utilize Excel dashboards and reporting tools to improve efficiency.
• Partner with ownership to develop action plans that achieve and maintain Fantastic Plus performance.
• Ensure compliance with policies, DOT regulations, and company safety standards.

Skills

Excel

Outlook

Reporting

Tools

Netradyne

Job description

KRP Transport, an Amazon Delivery Service Partner, is hiring a full-time Dispatcher to manage day-to-day operations for 40-60 delivery associates at 776 Saegers Station Road, Montgomery, PA. You will lead dispatch, monitor performance, coach drivers, and ensure safety and DOT compliance.

Shifts start around 10 AM; pay is $24.50 per hour with weekly pay. Excellent Excel/Outlook skills and the ability to work in a fast-paced environment are essential for success in this role.