Delivery Manager - Manager de Contrat

WhiteTech; Atlanta (GA); À distance; USD 120 000 - 160 000; Plein temps

Avantages offerts par ce poste

Fully remote

Flexible PTO

Conference participation

Résumé du poste

WhiteTech is a remote-first technology company delivering white-label and SAAS solutions for EMI, PSP, e-commerce, and open banking platforms. As a Delivery Manager, you will translate product and business priorities into predictable, high-quality delivery, leading cross-functional teams to meet commitments on time and to standard.

You will drive SDLC improvements, manage risks, and align delivery with business outcomes while collaborating with security and product stakeholders to optimize

Qualifications

• 5+ years of delivery, program, project, or product operations roles within a technology or FinTech environment.

Responsabilités

• Oversee process documentation, implementation, and continuous optimization.
• Lead change management initiatives and ensure process quality assurance.
• Manage and improve SDLC efficiency, quality, and performance.
• Ensure client satisfaction across cost, budget, timelines, and quality metrics.
• Supervise business analysis and design functions, ensuring measurable effectiveness.
• Take full ownership of the Service Desk function: Improve client satisfaction, Reduce bug resolution time, Enhance issue response quality.

Connaissances

Delivery strategy

Cross-functional leadership

Project management

SDLC knowledge

AI awareness

Stakeholder management

Root cause analysis

Outils

CI/CD

Description du poste

At WhiteTech, we empower businesses in the financial ecosystem with cutting-edge white-label and SAAS solutions.

Our comprehensive suite of tools is tailored for EMI, PSP, e-commerce, and open banking platforms. With WhiteTech, clients gain access to a platform designed for flexibility, scalability, and seamless integration.Our mission is to help businesses unlock their full potential in a rapidly evolving financial landscape.Whether scaling your PSP, enhancing your EMI services, or diving into open banking,

WhiteTech is your partner for innovation and growth.We are a remote-first technology company and welcome applications from candidates across Europe, including the EEA, the UK, Switzerland, and other non-EEA European countries such as Ukraine, Moldova, Georgia, Armenia, Montenegro, Turkey, and the Western Balkans. As a Delivery Manager, you will be responsible for turning product and business priorities into predictable, high-quality delivery. You will own the delivery strategy across key initiatives, ensuring teams remain focused on business outcomes, clear priorities, and measurable results.You will lead cross-functional teams of engineers, project managers, QA professionals, and security specialists, setting clear expectations, driving accountability, and removing obstacles that impact delivery. You will work closely with business and product stakeholders to translate strategic goals into executable plans, manage dependencies and risks, and ensure commitments are delivered on time and to the expected standard.Your role will be focused on continuously improving the way products are delivered - from planning and prioritization to execution, release, and post-delivery optimization. You will use your understanding of software development lifecycle, CI/CD, and engineering practices to make delivery more efficient, predictable, and scalable.Success in this role means building strong delivery discipline, maintaining focus on the highest-value initiatives and consistently turning plans into tangible business results.Oversee process documentation, implementation, and continuous optimizationLead change management initiatives and ensure process quality assuranceManage and improve SDLC efficiency, quality, and performanceEnsure client satisfaction across cost, budget, timelines, and quality metricsServe as the primary escalation point for clients concerning roadmaps, release schedules, delivery issues, delays, and budget concernsSupervise business analysis and design functions, ensuring measurable effectivenessTake full ownership of the Service Desk function: Improve client satisfaction, Reduce bug resolution time, Enhance issue response quality, Implement efficient root cause analysis and resolution processesOversee internal SaaS/white-label product development with full responsibility for quality and budget controlLead resource management and capacity planning across all IT functionsEnsure effective onboarding, performance tracking, and upskilling across engineering and delivery teamsManage the full lifecycle of project management talent: hiring, onboarding, evaluation, and replacementDrive cost-effective, timely, and high- quality delivery across all functional and non-functional requirementsPromote a performance-based, results-driven culture across all delivery unitsPartner with security leadership to ensure compliance with standards without disrupting delivery timelinesEnhance design and business analysis functions for speed, cost-efficiency, and output qualityImplement a high-performance, results-oriented development cultureConduct a comprehensive audit of project management processes with the goal of identifying gaps and implementing improvementsReview and optimize the development team structure and resource allocationAudit and enhance the software development lifecycle (SDLC)Perform cost and performance analytics for development and operationsImprove Service Desk operations, especially in bug root cause identification and resolution speedEvaluate and enhance the effectiveness of the Security function5+ years of experience in delivery, program, project, or product operations roles within a technology or FinTech environment.

• Proven track record of delivering complex, cross-functional technology products and initiatives from planning through release.
• Strong business mindset with the ability to connect product and technology delivery with business goals and measurable outcomes.
• Experience owning delivery strategy, priorities, timelines, risks, and stakeholder expectations across multiple initiatives.
• Experience managing cross-functional teams, including Engineering, Product, QA, Security, and other business functions.
• Ability to turn strategic objectives into clear execution plans, milestones, and measurable delivery targets.
• Strong decision-making and problem-solving skills, with a proactive approach to identifying and removing delivery blockers.
• Practical understanding of AI and emerging technologies, with the ability to identify opportunities to use AI to improve product delivery, team productivity, automation, and decision-making.
• Experience introducing or driving AI-powered tools and workflows within technology or product teams is a strong advantage.

Application Screening19 business days of flexible Paid Time Off (PTO)

• Fully remote work with flexible hours (within the CET time zone) from any location of your choice
• Opportunity to regularly participate in conferences and community events as both a participant and contributor
• Matrix organizational structure designed to streamline communication, remove barriers, and promote efficiency

Embrace the opportunity to develop your skills in a cutting-edge fintech environment.