Delivery Manager

WhiteTech; United States; A distancia; USD 120.000 - 180.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote (CET hours)

19 PTO days

Conference participation

Flexible hours

Remote-friendly culture

Descripción de la vacante

WhiteTech, a remote-first fintech innovator, is seeking a Delivery Manager to turn product and business priorities into reliable, high‑quality delivery. You will own the delivery strategy across initiatives, lead engineers, PMs, QA, and security, and translate strategic goals into executable plans with clear milestones.

This role emphasizes continuous improvement of the SDLC, risk management, and strong collaboration with stakeholders to ensure on‑time, on‑budget outcomes.

Formación

• 5+ years in delivery/program/project roles in FinTech or tech.
• Proven track record delivering cross-functional tech products.
• Ability to translate strategy into execution plans and milestones.

Responsabilidades

• Own delivery strategy across key initiatives and ensure timely outcomes.
• Lead cross-functional teams of engineers, PMs, QA, and security.
• Translate strategic goals into executable plans with milestones.
• Manage dependencies, risks, and project timelines.
• Improve SDLC efficiency, quality, and post-delivery optimization.
• Ensure client satisfaction across cost, budget, timelines, and quality.
• Escalation point for roadmaps, releases, delivery issues, and budgets.
• Oversee business analysis and design functions with measurable effectiveness.
• Drive cost‑effective, high‑quality delivery across requirements.

Conocimientos

Delivery leadership

Program management

Cross-functional teams

AI experience

Strategic planning

Risk management

Descripción del empleo

Описание

At WhiteTech, we empower businesses in the financial ecosystem with cutting‑edge white‑label and SAAS solutions. Our comprehensive suite of tools is tailored for EMI, PSP, e‑commerce, and open banking platforms. With WhiteTech, clients gain access to a platform designed for flexibility, scalability, and seamless integration. Our mission is to help businesses unlock their full potential in a rapidly evolving financial landscape. Whether scaling your PSP, enhancing your EMI services, or diving into open banking, WhiteTech is your partner for innovation and growth. We are a remote‑first technology company and welcome applications from candidates across Europe, including the EEA, the UK, Switzerland, and other non‑EEA European countries such as Ukraine, Moldova, Georgia, Armenia, Montenegro, Turkey, and the Western Balkans. We also consider applicants from different locations who can work within Central European Time (CET).

Задачи

As a Delivery Manager, you will be responsible for turning product and business priorities into predictable, high‑quality delivery. You will own the delivery strategy across key initiatives, ensuring teams remain focused on business outcomes, clear priorities, and measurable results. You will lead cross‑functional teams of engineers, project managers, QA professionals, and security specialists, setting clear expectations, driving accountability, and removing obstacles that impact delivery. You will work closely with business and product stakeholders to translate strategic goals into executable plans, manage dependencies and risks, and ensure commitments are delivered on time and to the expected standard. Your role will be focused on continuously improving the way products are delivered - from planning and prioritization to execution, release, and post‑delivery optimization. You will use your understanding of software development lifecycle, CI/CD, and engineering practices to make delivery more efficient, predictable, and scalable. Success in this role means building strong delivery discipline, maintaining focus on the highest‑value initiatives, and consistently turning plans into tangible business results.

Oversee process documentation, implementation, and continuous optimization

Lead change management initiatives and ensure process quality assurance

Manage and improve SDLC efficiency, quality, and performance

Ensure client satisfaction across cost, budget, timelines, and quality metrics

Serve as the primary escalation point for clients concerning roadmaps, release schedules, delivery issues, delays, and budget concerns

Supervise business analysis and design functions, ensuring measurable effectiveness

Take full ownership of the Service Desk function: Improve client satisfaction, Reduce bug resolution time, Enhance issue response quality, Implement efficient root cause analysis and resolution processes

Oversee internal SaaS/white‑label product development with full responsibility for quality and budget control

Lead resource management and capacity planning across all IT functions

Ensure effective onboarding, performance tracking, and upskilling across engineering and delivery teams

Manage the full lifecycle of project management talent: hiring, onboarding, evaluation, and replacement

Drive cost‑effective, timely, and high‑quality delivery across all functional and non‑functional requirements

Ensure development team composition aligns with skill and seniority requirements

Promote a performance‑based, results‑driven culture across all delivery units

Partner with security leadership to ensure compliance with standards without disrupting delivery timelines

Strategic Initiatives & Key Challenges

• Redesign and streamline onboarding processes
• Enhance design and business analysis functions for speed, cost‑efficiency, and output quality
• Implement a high‑performance, results‑oriented development culture
• Conduct a comprehensive audit of project management processes with the goal of identifying gaps and implementing improvements
• Review and optimize the development team structure and resource allocation
• Audit and enhance the software development lifecycle (SDLC)
• Perform cost and performance analytics for development and operations
• Improve Service Desk operations, especially in bug root cause identification and resolution speed
• Evaluate and enhance the effectiveness of the Security function

What is required to succeed

• 5+ years of experience in delivery, program, project, or product operations roles within a technology or FinTech environment
• Proven track record of delivering complex, cross‑functional technology products and initiatives from planning through release.
• Strong business mindset with the ability to connect product and technology delivery with business goals and measurable outcomes.
• Experience owning delivery strategy, priorities, timelines, dependencies, risks, and stakeholder expectations across multiple initiatives.
• Strong leadership skills with the ability to set clear expectations, drive accountability, and keep teams focused on results.
• Experience managing cross‑functional teams, including Engineering, Product, QA, Security, and other business functions.
• Ability to turn strategic objectives into clear execution plans, milestones, and measurable delivery targets.
• Strong decision‑making and problem‑solving skills, with a proactive approach to identifying and removing delivery blockers.
• Practical understanding of AI and emerging technologies, with the ability to identify opportunities to use AI to improve product delivery, team productivity, automation, and decision‑making.
• Experience introducing or driving AI‑powered tools and workflows within technology or product teams is a strong advantage.

Условия

• Competitive compensation package (commensurate with your experience)
• 19 business days of flexible Paid Time Off (PTO)
• Fully remote work with flexible hours (within the CET time zone) from any location of your choice
• Values‑driven culture with a friendly and supportive work environment
• Opportunity to regularly participate in conferences and community events as both a participant and contributor
• Matrix organizational structure designed to streamline communication, remove barriers, and promote efficiency
• Embrace the opportunity to develop your skills in a cutting‑edge fintech environment.

Let’s build something great together!